Frontier Airlines 4+

Frontier is not my normal airline, simply because they don’t normally go where my job takes me. Using the app I had several problems. Checking in for my flight went as you would expect. Click to check in. Receive Offer to buy a seat and other last minute things. But, the Frontier app was very aggressive in offering me upgrades multiple times. It also offered me a bundle when I had previously purchased the carry on a la carte. Was it trying to double sell?

The second issue was this: It seems that after you check in and get your boarding pass, if you disconnect from frontier via internet, the app will say the session is expired, and will no longer display the boarding pass until you reconnect. Airports have signal dead zones, interference, yada yada - that’s life. I never lost strong cell signal, but it doesn’t reflect any hiccups. Also, my phone recognized airport wifi and tried to connect… unsuccessfully.

Not retaining my boarding pass was a problem because at TSA, I lost my digital boarding pass. Later, I needed to know my gate to find my flight. Looks like I had disconnected again. Sorry!

Never again will we fly Frontier. Tried to check into our flights the day before leaving, the app wouldn’t allow it so we contacted Frontier Airline customer support. They told us this happens a lot, that the flight was still on and to show up to the airport at least 3 hours early to check in. We arrived to the airport and nobody was at the frontier desk. We were told by airport employees that the flight was still on and that frontier should be at the desk anywhere from 1 1/2 hours to 2 hours before the flight. We were nervous so we began to contact Frontiers customer support. We waiting on hold until an hour and a half before the flight before being told by a frontier employee that the flight was canceled (months ago) but the day before was told it was still active and to come to the airport. When we became upset over this the frontier employee cancelled our flights on the spot, told us we couldn’t talk to a manager, informed us we were not getting our money back and hung up on us. This entire experience (our honeymoon) was then completely shifted because we needed to buy tickets that day at the airport (for a huge markup). Worst flying experience of our life. This is by far the worst airline, customer support, app, service you could use. Save yourself the headache, debt and stress. They will literally steal your money USE ANY OTHER AIRLINE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

So the last two weeks I’ve had three flight with frontier. First one was delayed 30mins, no one told us why. The second flight was delayed an hour and once again didn’t know why. It would be nice to know why a flight is delayed. Then when we we’re getting off the second flight they told us the wrong baggage claim number. Stood there for 10mins and then realized that we were standing at the wrong one. Then the last flight coming home. We got on the plane on time. I was thinking maybe we’ll actually leave on time. Nope, the captain told us they were waiting to fuel up which takes 15mins but we had to wait for fueling truck to even get there and so we sat there for 30mins and then we start moving and get to a certain point and the captain goes, “ so there’s a storm, so all planes are taking off on the same runway.” So it was another 20 to 30mins to actually take off. We sat on that plane for an hour before we even took off. The storm obviously isn’t the captains fault but they shouldn’t have boarded the plane until the fueling had been complete. I’m usually a pretty patient person, delays happen but 3 out of 3 of my flight were delayed. No one likes to have a delayed flight. There needs to be better communication between the airline and it passengers on why a flight is delayed. Just very disappointed with the airline. Love the cheap prices but I wouldn’t recommend this airline.