Frontier Airlines 4+

I like your app alot! It’s easy to understand and you can easily navigate thru it. I don’t care for the cost of The Bundle. It used to be a great deal but now it’s just wayyy overpriced. I buy the Discount Den and don’t fly enough to justify that $60 so I won’t be renewing that either. Overall we’ve had great experiences on Frontier. Beware that United Airlines ECONOMY ticket ends up costing more because they only allow you to take on a purse. I took my usual carry on that will fit under the seat or overhead but they made me check it because I had purchased an economy ticket. I will say tho United has some newer planes that have gobs of leg room. I couldn’t believe it! Frontier is always easy to get along with concerning my Emotional Support Animal. Haven’t checked in a while on their rules for service animals so that may have changed but so far so good. Each airline has their good and bad - it just depends on your needs but wish it were just that easy. Most of the time your stuck with whoever is flying that direction...I hate layovers.

I was booked for a trip out of Santa Barbara to Denver then to Chicago. I have a brain injury and had wheel chair assistant due to my injury. Our flight was delayed for 6 hours at Santa Barbara which is were my daughter lives. I was going to reschedule my flight but was given a phone number to the hotel. This with the airport assistant made me feel comfortable enough to continue my travel. At the Denver airport was when we were told there was going to be no hotel. Thank God one other person was in the same situation as I was. My assistant took me to McDonald’s for food then took me to our gate. So from 11:00 PM till our fight at 6:30Am I was left with a stranger. We slept on the floor for a few hours. I was afraid to leave for food the next morning. Needless to say I was dissatisfied with the lack of communication about no hotel. My safety wasn’t a concern of your airline. My back still hurts after two days. I hope after this review your company will take others with disabilities into consideration before making decisions that could put them in a potentially dangerous situation.

At the checkin there was a male and I am assuming he was from Jamaica who was very impatient with us. We had even got our bags to the checkin before he was asking for our boarding passes and I’d cards. He stated that the boarding passes we had (which we printed the day before) would not work and through our boarding passes in the trash and after we presented our I’d cards proceeded to print out new boarding passes and our baggage claim tickets.

The flight personnel and cabin crew where not friendly at all and continuously knocked my shoulders (which where wider than the sear backs) every time they came by and hit my right leg which I had placed on the outside of the seat in front of me as I had a brace on that leg and did say excuse me or I’m sorry the whole time that they hit my leg or my shoulder. By the way and I didn’t tell them but I have undergone reverse shoulder surgery on both of my shoulders/arms and I really don’t expect to get hit every time they pass me