Frontier Airlines 4+

It is easy to book online or in app. They processed my service dog papers in 24 hours. The staff is friendly, and the plane is clean. For the record I’ve flown almost every domestic airline, and given the choice I’d use Frontier as my 1st choice. I’ve used them 10 times now and they are by far my favorite. Even when you have to cancel they give you a credit to use later no matter which fare you book. As an added piece of info Alaska and Alegiant were the first 2 airlines to put me through the ringer when traveling with my well trained service dog. It was so bad I ate the cost of the flight, and booked with Frontier. My dog has flown over 20 times with no problem on any other airline. Those 2 airlines do not treat customers with disabilities well. I was originally booked with them, but finally cancelled and will get to my destination a little later than I wanted to just so I can use Frontier. Frontier only flys to my destination a couple days a week. But they are well worth the wait to be treated like a valued customer. Thanks Frontier…JOB WELL DONE!
Signed,
One happy customer!
#tmerch777

Never again will we fly Frontier. Tried to check into our flights the day before leaving, the app wouldn’t allow it so we contacted Frontier Airline customer support. They told us this happens a lot, that the flight was still on and to show up to the airport at least 3 hours early to check in. We arrived to the airport and nobody was at the frontier desk. We were told by airport employees that the flight was still on and that frontier should be at the desk anywhere from 1 1/2 hours to 2 hours before the flight. We were nervous so we began to contact Frontiers customer support. We waiting on hold until an hour and a half before the flight before being told by a frontier employee that the flight was canceled (months ago) but the day before was told it was still active and to come to the airport. When we became upset over this the frontier employee cancelled our flights on the spot, told us we couldn’t talk to a manager, informed us we were not getting our money back and hung up on us. This entire experience (our honeymoon) was then completely shifted because we needed to buy tickets that day at the airport (for a huge markup). Worst flying experience of our life. This is by far the worst airline, customer support, app, service you could use. Save yourself the headache, debt and stress. They will literally steal your money USE ANY OTHER AIRLINE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

So the last two weeks I’ve had three flight with frontier. First one was delayed 30mins, no one told us why. The second flight was delayed an hour and once again didn’t know why. It would be nice to know why a flight is delayed. Then when we we’re getting off the second flight they told us the wrong baggage claim number. Stood there for 10mins and then realized that we were standing at the wrong one. Then the last flight coming home. We got on the plane on time. I was thinking maybe we’ll actually leave on time. Nope, the captain told us they were waiting to fuel up which takes 15mins but we had to wait for fueling truck to even get there and so we sat there for 30mins and then we start moving and get to a certain point and the captain goes, “ so there’s a storm, so all planes are taking off on the same runway.” So it was another 20 to 30mins to actually take off. We sat on that plane for an hour before we even took off. The storm obviously isn’t the captains fault but they shouldn’t have boarded the plane until the fueling had been complete. I’m usually a pretty patient person, delays happen but 3 out of 3 of my flight were delayed. No one likes to have a delayed flight. There needs to be better communication between the airline and it passengers on why a flight is delayed. Just very disappointed with the airline. Love the cheap prices but I wouldn’t recommend this airline.