Take JetBlue everywhere you go! Download our award-winning app to book, manage and check in for your trips, access boarding passes and more.
Day of travel – Your day of travel is a breeze with key information right on the home screen.
Manage trips – Update your seat selection, add extras or make changes to your itinerary with just a few taps.
Boarding pass – Check in and get to your gate quickly without the hassle of printing a boarding pass – one less thing to carry on!
My trips – Add your upcoming and past itineraries to access everything you need to know.
Book flights – Search and book your next trip with ease.
Airport pickup – Rent a car with Avis/Budget or schedule a shuttle.
Inflight experience – View all our snacks, drinks and entertainment options.
City guides – Learn about hot spots by tapping on city names in My trips.
My TrueBlue – Enroll or sign in to TrueBlue to keep track of your TrueBlue points, view your Travel Bank balance (if you have one), request points for past trips and enjoy a more personalized experience.
& More – Access our flight tracker, travel tools, airport maps and other content.
• You can now view trips from the past year associated with your TrueBlue account.
• Improvements to the My Trips experience for cancelled or changed trips.
• Accessibility improvements for screen readers.
• Various updates.
Ratings and Reviews
Can’t get boarding pass
This latest update is broken. I can see my trips and check in, but can’t get an electronic boarding pass. I get the message “Bummer. There was an error creating your mobile boarding pass. Please try again later.” I have flown 3 JetBlue flights in the past 2 weeks since the app update and I get this error every time, no matter how many times or how much “later” I try. I have deleted and reinstalled the app several times, logged out and back in again, and even updated the iOS to 12.2 (and deleted/reinstalled and logged out/in the app again after). THIS NEEDS TO BE FIXED! There are a lot of other features JetBlue really should add to be competitive with other airlines that other reviewers have noted, and I agree. But at the very least you need to have reliable access to mobile boarding pass, this is an expectation of any traveler today to bypass checkin or kiosks.
8-hour delay, zero empathy, do better.
A credit issued from 2019 for an 8 hour delay flight that takes no more than 45 minutes (Buffalo to JFK). The drive to and from can be down in lesser time. A credit was issued immediately without apology and a strict time frame to “use it or lose it.” Proper description. Book out a year as Covid hit shortly after. Two months prior to departure, jetblue changed their times. As they did with my flight I booked for Vegas in mere days after booking. Attempted to speak with customer service. Gave my number for a call back. THEY advertised quickest way was via the app. Couldn’t cancel in my trips. Was hit with error to call 1-800-JETBLUE. Finally got to speak to “someone” aka automated robot or either the least empathetic person I’ve ever met (I’ve worked in 3 hotels in the past decade and worked overnights; I’ve seen A LOT) If you’ve read this far, do yourself a favor. Book elsewhere. The JetBlue points got me but what they cost in lack of customer service can be money spent better at literally any other airline. After debating whether to lose out on the credit they gave me for the delay THEY caused me; I just cancelled and got a refund. Rebooked through delta. No time changes and the reservationists who helped me book was SUPER accommodating unlike robot Kristin. covid changes the way companies are seen, you’d think companies would recognize that by now especially if they NEED the support economically. God bless, JetBlue. God bless.
Spirit or JetBlue
Most recent JetBlue exp, I purchase a one way ticket to DR for me and my sis and upon boarding the connecting flight was told to get in line to speak to gate agent, once it reached our turn Was told we couldn’t board because we needed a return flight and was told we didn’t have time to purchase one because they were getting ready to shut the door. As I frantically tried to purchase a ticket on the handy JetBlue app they began counting down 1 min, 30 seconds, 15 seconds Then sorry too late. You will have to come back tomorrow there are no more flights going out today and because you bought a basic ticket we can’t try any other connecting flights. I was appalled, instead of having us wait in line to speak to gate agent she could have just told us so we could have had ticket purchased by the time we got to the front of line. We could have been told in Cleve when we arrived at airport to board the first flight. And the 3 min it would have set the flight back for me to complete the purchase could have been made up in the air, instead we had to get a hotel in FLL and missed our appt for that afternoon. Felt like something I would have experienced with Spirit and I quit riding Spirit because of the horror stories.
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