Description

Take JetBlue everywhere you go! Download our app to book, manage and check in for your trips, access boarding passes and more.

Day of travel – Your day of travel is a breeze with key information right on the home screen.

Manage trips – Update your seat selection, add extras or make changes to your itinerary with just a few taps.

Boarding pass – Check in and get to your gate quickly without the hassle of printing a boarding pass – one less thing to carry on!

My TrueBlue – Enroll or sign in to TrueBlue to keep track of your TrueBlue points, request points for past trips and enjoy a more personalized experience.

My trips – Add your upcoming and past itineraries to access everything you need to know.

Book flights – Search and book your next trip with ease.

Airport pickup – Request a Lyft rideshare, connect your Lyft and TrueBlue accounts to earn points, rent a car with Avis/Budget or schedule a shuttle.

Inflight experience – View your flight’s DIRECTV® schedule, SiriusXM Radio® channels and free snacks and drinks onboard.

City guides – Learn about hot spots by tapping on city names in My trips.

& More – Access our flight tracker, travel tools, airport maps and other content.

What’s New

Version 4.8

• Improved performance on My Trips
• Various updates
• Even better, even bluer

Ratings and Reviews

4.9 out of 5
811.8K Ratings

811.8K Ratings

Nicknamer19 ,

Seat assignments

My wife and myself planned a trip for our honeymoon and they didn’t assign us seats together even though we bought tickets together. Don’t understand how that makes sense especially with her being terrified of plans and needs me to sit next to her. I didn’t get any help from anyone that I chatted with online or on the phone and for this very reason never have flown with JetBlue and honestly never will after this trip! Please be aware of this trap and if you have kids don’t expect them to sit with you when you buy your tickets unless you pay the 50 dollars per person to change them. Absolutely ridiculous and the main reason why I fly with southwest and not JetBlue! Be aware of this scam and know that they don’t care if it’s your honeymoon, birthday, or funeral as long as they scam you and get their money’s worth. Then they tried to badmouth Expedia and such saying don’t do it with them just do it through us. Sorry to say but the trip with Expedia was perfect and the only problem was the flights with this flaky company. Just lost another 4 customers and more because I will be letting the world know of how difficult and complicated it was working with this airline. I will be making a post telling friends and family to never fly with this company for this very reason! Absolutely ridiculous without any help from you guys!

lwells12 ,

Seat assignments

I have had the worst experience trying to get a seat assignment for this flight I’ve been trying to do this over the last three weeks and have had multiple hurdles I finally broke down and paid for a seat because I was worried that I would not have a seat I kept being told that The flight would not get oversold. However the flight coming here was by two people and two people would need to not fly before they would take off they would need to be reassigned to a flight at 4 PM rather than the 9 AM flight we were on they were given a voucher but it still does not negate the fact that these people were being told that they could not fly until two people got off the flight .. so tonight I had to pay an extra fee just to have a seat on this flight which I should’ve been obligated to have I kept being told that again that you guys do not oversell flights but you also make it so that you have to pay a fee now to get a seat when It shouldn’t be the case ...very disappointed very unhappy definitely something that you need to look into whether be on the app or on the site when you’re booking flights you should not be having people have to go through what I had to go through...I just had to have another seat reassigned even with the one I just paid for so again not happy with my experience

rp14075 ,

Customer service isn’t their strong suit

I purchased a flight through Priceline. Apparently Priceline combined my first name and middle name Into one data field. As a result I could not sign in for the flight. I called JetBlue, and after a 10 minute hold time I was told this is a known issue, that it happens frequently. I had to manually type in incorrect information, in order for the system to acknowledge my reservation. As I was then walking through the check in procedure, the JetBlue agent apparently felt that she had given enough Assistance. So she abruptly ended the call before I finished asking questions. I was midway through the sign-on process, and there was no way to return and correct a prior entry. So I had to finish the entire process, logout and then log back in and go back through it again step-by-step. Every bit of this process has been cumbersome, slow and full of errors. If this is a known issue, why haven’t they fixed it? Why should I wait for on hold for 10 minutes, and then have the agent need to end the call rapidly? Checking in for a flight is something every single passenger needs to do… How can you possibly design such a process without giving users the ability to go back one prior step and make a correction?

Information

Seller
JetBlue Airways Corporation
Size
163.1 MB
Category
Travel
Compatibility

Requires iOS 10.0 or later. Compatible with iPhone, iPad, and iPod touch.

Languages

English

Age Rating
Rated 4+
Copyright
©2018 JetBlue Airways
Price
Free

Supports

  • Wallet

    Get all of your passes, tickets, cards, and more in one place.

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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