Bluebikes

Name: Bluebikes
Rating: 4 (1120 reviews)
Author: Lyft Bikes and Scooters, LLC

The Official Bluebikes App

Only for iPhone

Free

1.1K Ratings
Ages

4+
Years
Category

Navigation
Developer

Lyft Bikes and Scooters, LLC
Language

EN
+ 4 More
Size

248.6
MB

iPhone

Bluebikes is metro-Boston’s public bike share system. With thousands of bikes available 24/7 at hundreds of stations throughout Metro-Boston, Bluebikes is one of the most popular bike shares in the country. Use the app to find your closest station and purchase a pass. Then unlock one of Bluebikes' safe, sturdy, easy to ride bikes, and get riding right away. When you’re done riding, simply return the bike to an available dock at any station in the network. The app will show you all station locations, with real-time bike and dock availability, and you can save your favorites for later reference. Tap a station pin or location and the app will show you the best route to get there. Ideal for one-way trips, commutes to work or school, running errands, meeting friends for dinner, going to a game, or just cruising around metro-Boston to see the sights. All trips under 45 minutes are included for members (the app will track your time for you). Take as many rides as you want during the term of your pass. Enjoy the ride!

Ratings & Reviews

4.0

out of 5

1.1K Ratings

Known app malfunctions
Aug 13

Robynlg
I have talked to a few people at BlueBikes, who have told me that BlueBikes knows that the app is not working properly, but that they don’t care enough to fix it. For weeks, the app has shown e-bikes present and available for riding, but there is no way to reserve them. This doesn’t seem to be a problem at all of the locations, just the one that is right outside of my work I.e. the one I would use if I could. But by the time I get out of work, all the e-bikes are gone. It seems like a glitch that could be fixed if they cared to, but I have gotten nowhere contacting their customer service which I’m pretty sure is ai generated. If the membership worked the way it is supposed to, I would say it’s worth the annual fee, but since it doesn’t, I feel more like I got ripped off.
Known app malfunctions
Aug 13

Robynlg

I have talked to a few people at BlueBikes, who have told me that BlueBikes knows that the app is not working properly, but that they don’t care enough to fix it. For weeks, the app has shown e-bikes present and available for riding, but there is no way to reserve them. This doesn’t seem to be a problem at all of the locations, just the one that is right outside of my work I.e. the one I would use if I could. But by the time I get out of work, all the e-bikes are gone. It seems like a glitch that could be fixed if they cared to, but I have gotten nowhere contacting their customer service which I’m pretty sure is ai generated. If the membership worked the way it is supposed to, I would say it’s worth the annual fee, but since it doesn’t, I feel more like I got ripped off.
Avoid!
05/18/2023

Am0nt90
I should have read all the reviews before daring to rent a "city bike". I can't understand how this company gets away with charging customers for errors that arise from their own logistical challenges. Can't the city of Boston demand of their contractors, something better for their citizens? I am having the exact same experience that other users here. Rented 2 bikes, had to ride more than 5 extra miles than my original plan as the 5 different docking stations that we found were either full or not "online", returned both bikes at the same time in the same docking station, received a notification in the app that the ride was done, but then the next day I noticed that a timer was still ongoing in the app. Come to check, the trip is still open for one of the bikes. Customer service tells me that I never returned the bike and that I will be liable for the $1,200 penalty. No solution offered other than "return the bike to the docking station", I went back the next day and no bike with the mentioned number is to be found. This is very frustrating. Please don't ever use this system, but if you absolutely have to, document everything, record videos and take photos. Sadly, Do not trust this company. And cover all your bases.
Avoid!
05/18/2023

Am0nt90

I should have read all the reviews before daring to rent a "city bike". I can't understand how this company gets away with charging customers for errors that arise from their own logistical challenges. Can't the city of Boston demand of their contractors, something better for their citizens? I am having the exact same experience that other users here. Rented 2 bikes, had to ride more than 5 extra miles than my original plan as the 5 different docking stations that we found were either full or not "online", returned both bikes at the same time in the same docking station, received a notification in the app that the ride was done, but then the next day I noticed that a timer was still ongoing in the app. Come to check, the trip is still open for one of the bikes. Customer service tells me that I never returned the bike and that I will be liable for the $1,200 penalty. No solution offered other than "return the bike to the docking station", I went back the next day and no bike with the mentioned number is to be found. This is very frustrating. Please don't ever use this system, but if you absolutely have to, document everything, record videos and take photos. Sadly, Do not trust this company. And cover all your bases.
It would be a fine app if I could actually do anything with it
09/10/2021

Maxlu41602
I’ve been in Boston for a couple weeks now, and I also enjoy biking. Paying $20 a month for a bike seemed like a pretty solid deal. I couldn’t bring my own because it would’ve been very troublesome getting it here. But the problem is that the app simply won’t let me purchase a pass. I’ve already put in a payment method but every time I try buying a pass it just says that the transaction failed. I’ve tried multiple cards but none of them go through. It also won’t let me buy a bike at the station without my physical card, meaning I have to pay $2.95 every time I want to ride a bike. When I try enough times, it just tells me to call customer service, which was no help. The lady just told me that the bike station was down and to try at another one. That wasn’t even true. I literally got a bike out from that station later with a physical card. I’d like to not have to pay almost $3 every time I want to go riding. If this gets fixed then I’m sure the app itself is fine. But until then, this app literally is useless.
It would be a fine app if I could actually do anything with it
09/10/2021

Maxlu41602

I’ve been in Boston for a couple weeks now, and I also enjoy biking. Paying $20 a month for a bike seemed like a pretty solid deal. I couldn’t bring my own because it would’ve been very troublesome getting it here. But the problem is that the app simply won’t let me purchase a pass. I’ve already put in a payment method but every time I try buying a pass it just says that the transaction failed. I’ve tried multiple cards but none of them go through. It also won’t let me buy a bike at the station without my physical card, meaning I have to pay $2.95 every time I want to ride a bike. When I try enough times, it just tells me to call customer service, which was no help. The lady just told me that the bike station was down and to try at another one. That wasn’t even true. I literally got a bike out from that station later with a physical card. I’d like to not have to pay almost $3 every time I want to go riding. If this gets fixed then I’m sure the app itself is fine. But until then, this app literally is useless.
Great concept — when bikes are available
09/20/2022

nwuwildcats96
I love the idea of Blue Bikes. It’s a great way to get around Boston, which is what I used it for when I was in town for a conference. Two flaws you need to fix to get 5 stars from me:1. Please accurately indicate how many bikes are docked at a station. It’s frustrating when I see three bikes but the app indicates none!2. Please do a better job of restocking bikes. The station nearest my hotel was empty every morning and I had to keep walking until I found a station that had bikes and that the app agreed had bikes. Even the Boston Convention Center station was empty on Sunday afternoon when I tried to leave, leading to another walking adventure until I found a station that both had bikes and that the app said had bikes.
Great concept — when bikes are available
09/20/2022

nwuwildcats96

I love the idea of Blue Bikes. It’s a great way to get around Boston, which is what I used it for when I was in town for a conference. Two flaws you need to fix to get 5 stars from me:1. Please accurately indicate how many bikes are docked at a station. It’s frustrating when I see three bikes but the app indicates none!2. Please do a better job of restocking bikes. The station nearest my hotel was empty every morning and I had to keep walking until I found a station that had bikes and that the app agreed had bikes. Even the Boston Convention Center station was empty on Sunday afternoon when I tried to leave, leading to another walking adventure until I found a station that both had bikes and that the app said had bikes.

Thanks for using Bluebikes! We update our app regularly to make your rides even better. Every update of our Bluebikes app includes improvements in speed and reliability. As new features are released, we'll highlight those for you in the app.

Version 2025.43.3

1d ago

Data Linked to You

The following data may be collected and linked to your identity:
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The following data may be collected but it is not linked to your identity:
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