Bay Wheels (formerly Ford GoBike) is the Bay Area’s premier bikeshare system, and one of the largest in the nation. Bay Wheels offers thousands of bikes and hundreds of stations in San Francisco, Oakland, Berkeley, Emeryville, and San Jose. Best of all, it’s available 24/7.
Bay Wheels consists of a fleet of specially-designed, sturdy, and durable electric bikes that can be accessed throughout the Bay Area, as well as classic bikes that are locked into a network of docking stations in Bay Area cities. Our bikes can be unlocked from one station and returned to any other station in the system, making them ideal for one-way trips. Bikeshare is a greener, healthier way to get around — whether you’re commuting, running errands, meeting friends, or exploring in a new city.
The Bay Wheels App lets you purchase rides, unlock a bike, and ride right away. You can also view all station locations, see available bikes and docks, and get walking directions to them to start your ride.
Within the app, you can purchase the following:
Thanks for using Bay Wheels! We update our app regularly to make your bike rides even better. Every update of the Bay Wheels app includes improvements in speed and reliability. As new features are released, we'll highlight them in the app.
Here is what you can find in our latest update:
- Bug fixes and stability improvements
Ratings and ReviewsSee All
Too many bugs
I used the dockless bike yesterday and had a lot of issues.
First, the bike location which showed on the app didn’t have bike at all. This happened twice before I could find an actual bike in the location.
At last, after I locked the bike, the timer was still running. I waited for 5 mins as the servers could take time to refresh. But thetimer was still continuing.
Later I called customer care and was put on hold by the automated voice for 15 mins and then the automated voice asked me if I would prefer to receive a call back as the representatives were busy. After 10 mins, I received an automated call back and informed that their representatives are still busy and can’t be connected and asked me to leave a voicemail. But it didn’t allow me to leave voicemail. It just hung up.
Overall, a very frustrating app and the customer service! Need to fix a lot of bugs.
Data is not current; Needs Siri Shortcuts!
Very often when the app says there are available slots in a dock you will arrive a minute later and it’s full. I’m not sure if this is a data problem or if the conditions change so rapidly. It would be useful to “reserve” a slot in a busy dock in advance so you can be sure you will have place to put it when you arrive.
Also, it would be helpful to support Siri shortcuts so you can do things like set up a command to check for the availability at a specific dock. Then you could “hey Siri...” so the app can verbally confirm that there is space to park your bike at your intended destination without having to take your phone out of your pocket. If you’re wearing mic’d headphones you just ask anything. Good idea, right?
Bikes are junk. Customer service incompetent
The bikes are rusty junk. The seat post wouldn’t stay up. Prepare to get covered in bike grease trying to make it work. The gears are completely impractical. There is no specific setting for 1, 2, 3. It’s a continuous sliding scale with no visual indicator of which gear you’re in. You stop at traffic lights, do you need to drop down to 2nd gear? Good luck finding the right gear until you try to pedal off.
They managed to charge me through ApplePay for the first $2.19. Then harassed me for a week because their transaction for the remaining few dollars didn’t go through. Their rude and incompetent customer service people just send the same automated reply. You’ll have to do all the work to get it resolved.
I’m so sorry I tried this terrible service. They do not deserve to take up so much space in our city. There must be better companies.
- Motivate International, Inc.
- 263.5 MB
Requires iOS 11.0 or later. Compatible with iPhone, iPad, and iPod touch.
English, Chinese, French, Portuguese, Spanish
- Age Rating
- This app may use your location even when it isn't open, which can decrease battery life.
- © Motivate International Inc
With Family Sharing set up, up to six family members can use this app.