MuniMobile 4+
SFMTA
Designed for iPhone
-
- Free
iPhone Screenshots
Description
The official trip planning and mobile ticketing app from San Francisco Municipal Transportation Agency (SFMTA). MuniMobile helps you navigate the Muni transit network effortlessly and purchase and use fares and passes instantly on your phone—anywhere, anytime. Just download the free app, create an account and you're ready to go.
WHY YOU'LL LOVE THIS APP:
• No paper fares to keep track of.
• No need to carry cash, count exact change, or find a ticket machine.
• Buy and use fares using a debit/credit card, PayPal or Apple Pay
• Store multiple tickets on your phone for future use.
• Pay a single fare or multiple fares for a group of riders from a single device.
• Register your debit/credit card(s) in our secure system.
HOW IT WORKS:
1. CHOOSE RIDER TYPE: Adult, Senior/Disabled/Medicare, Youth, or SF Access
2. CHOOSE FARE: Single Trip Fare for Muni Bus & Rail, Single Ride Fare for Cable Car, or Passports
3. CHOOSE QUANTITY: You can buy multiple tickets to use later
4. CHECK OUT: Pay with debit/credit card, PayPal or Apple Pay
COMMON QUESTIONS:
Q: Do I need to be connected to the Internet?
A cellular network or a wireless Internet connection is required to purchase tickets, but you can use/activate your tickets offline.
Q: What if my battery dies?
Just like with paper tickets, you're responsible for making sure you have a valid fare at all times, so be sure to plan ahead!
IMPORTANT REMINDERS:
• Activate your ticket before boarding.
• In the subway, activate (“use”) your purchased mobile ticket before passing through metro station fare gates. Show your active ticket to the station agent, and pass through the fare gate closest to the station agent booth. If the station agent is not present, you may still pass through the gate as long as your ticket has been activated. Do not attempt to “tag” the gate.
• On the surface, use your purchased mobile ticket before boarding the vehicle. You may board through any door. If you feel more comfortable boarding through the front door to show your ticket to the transit operator, please feel free to do so.
• For Cable Car, use your purchased mobile ticket once you are on board the vehicle. Show your mobile ticket to the Cable Car conductor.
• Watch your battery level! Just like with paper tickets, you're responsible for making sure you have a valid fare at all times.
• Create an account before purchasing tickets, as this is the only way you can transfer your unused tickets if you get a new phone. (Note: Only unused tickets can be transferred. Use up any activated tickets before switching phones.)
• Don't uninstall the MuniMobile app or erase your phone without transferring your unused tickets first. Your tickets are stored on your phone (which makes it possible to use them without a cellular network or a wireless Internet connection).
What’s New
Version 1.5.9
Live maps are enabled by default.
Ticketing now supports auto-fill for Signup, Sign in, Forgot password, Your Profile, and for
adding Credit Card.
Improvements for using ApplePay.
Fixed various bugs.
Ratings and Reviews
Pretty bad initial experience
Starting with account creation, I probably should have tried the Google identity vs. clicking signup, because sign up completion says to confirm email (in an error dialog), but no confirmation email came. I guess this is a known problem as the message also tells you to go through password reset if that fails. Reset seemed to at least get me in.
Next up, buy tickets with PayPal. The purchase completed on PayPal side but on returning to app I’m told it didn’t go through. Looking at PayPal I was charged, but no tickets. Switch to a credit card and the purchase succeeded. Hope I get a refund to PP.
So first two tasks both failed, but I was able to work around them. So not completely unusable, but very frustrating.
App not fully accessible
Certain buttons and functions of this app are not working properly with voiceover, wondering it nearly useless to blind people such as myself and students I work with.
I have reached out on a number of occasions to file reports, and request that they label the buttons and fix the errors in order to make the app fully accessible to people who are blind and have other print disabilities.
, I feel like no one cares and that once again accessibility and inclusion is spelled I N C O N V E N I E N T.
Additionally, not an access issue but a practical matter, trip planner does not need to be on the front because I'm guessing 80% of the people using the app already know where they wanna go and just want to pay for their ride.
Suggestion, please fix the app so it fully functions when running voiceover.
Temporary solution: free rides until we can autonomously and independently use the app to pay for said rides.
I am happy to increase the star rating once accessibility issues are fixed.
Take an Uber
Or, walk. The times displayed on this app are consistently wrong, so you ran to catch a train for nothing, and if you think the next one is actually coming in 16 minutes…just be ready for when it comes in 25. There’s no reliability with muni anymore and the cars are hit or miss in terms of safety because they run this system with a skeleton crew of (hardworking good people) who aren’t able to deal with the population utilizing it. If you have to be somewhere at a certain time, take an Uber or Lyft. If you want to see the 2010s SF in real life…take muni!
App Privacy
The developer, SFMTA, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.
Data Linked to You
The following data may be collected and linked to your identity:
- Financial Info
- Contact Info
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- Location
- Usage Data
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Information
- Seller
- San Francisco Municipal Transportation Agency
- Size
- 148.9 MB
- Category
- Travel
- Compatibility
-
- iPhone
- Requires iOS 14.0 or later.
- iPod touch
- Requires iOS 14.0 or later.
- Mac
- Requires macOS 11.0 or later and a Mac with Apple M1 chip or later.
- Apple Vision
- Requires visionOS 1.0 or later.
- Languages
-
English, Filipino, Simplified Chinese, Spanish, Tagalog, Traditional Chinese
- Age Rating
- 4+
- Copyright
- © 2024
- Price
- Free
Supports
-
Wallet
Get all of your passes, tickets, cards, and more in one place.