The official trip planning and mobile ticketing app from San Francisco Municipal Transportation Agency (SFMTA). MuniMobile helps you navigate the Muni transit network effortlessly and purchase and use fares and passes instantly on your phone—anywhere, anytime. Just download the free app, create an account and you're ready to go.
WHY YOU'LL LOVE THIS APP:
• No paper fares to keep track of.
• No need to carry cash, count exact change, or find a ticket machine.
• Buy and use fares using a debit/credit card, PayPal or Apple Pay
• Store multiple tickets on your phone for future use.
• Pay a single fare or multiple fares for a group of riders from a single device.
• Register your debit/credit card(s) in our secure system.
HOW IT WORKS:
1. CHOOSE RIDER TYPE: Adult, Senior/Disabled/Medicare, Youth, or SF Access
2. CHOOSE FARE: Single Trip Fare for Muni Bus & Rail, Single Ride Fare for Cable Car, or Passports
3. CHOOSE QUANTITY: You can buy multiple tickets to use later
4. CHECK OUT: Pay with debit/credit card, PayPal or Apple Pay
Q: Do I need to be connected to the Internet?
A cellular network or a wireless Internet connection is required to purchase tickets, but you can use/activate your tickets offline.
Q: What if my battery dies?
Just like with paper tickets, you're responsible for making sure you have a valid fare at all times, so be sure to plan ahead!
• Activate your ticket before boarding.
• In the subway, activate (“use”) your purchased mobile ticket before passing through metro station fare gates. Show your active ticket to the station agent, and pass through the fare gate closest to the station agent booth. If the station agent is not present, you may still pass through the gate as long as your ticket has been activated. Do not attempt to “tag” the gate.
• On the surface, use your purchased mobile ticket before boarding the vehicle. You may board through any door. If you feel more comfortable boarding through the front door to show your ticket to the transit operator, please feel free to do so.
• For Cable Car, use your purchased mobile ticket once you are on board the vehicle. Show your mobile ticket to the Cable Car conductor.
• Watch your battery level! Just like with paper tickets, you're responsible for making sure you have a valid fare at all times.
• Create an account before purchasing tickets, as this is the only way you can transfer your unused tickets if you get a new phone. (Note: Only unused tickets can be transferred. Use up any activated tickets before switching phones.)
• Don't uninstall the MuniMobile app or erase your phone without transferring your unused tickets first. Your tickets are stored on your phone (which makes it possible to use them without a cellular network or a wireless Internet connection).
Maintenance release with improved translations.
Ratings and Reviews
Offers no improvement over the previous app. Why did we even need a new app? There was nothing wrong with the old one and even if there was, why not just update it? All I need is to buy and store my muni tickets. I don’t want to have to click through the trip planner and a sidebar menu to get to my tickets. Also I can’t use Apple Pay for my tickets anymore. I don’t carry any cards with me so I was lucky that I still had one saved ticket left on my old app. I hope someone at sfmta is reading these reviews because the choice to change the app is infuriatingly frustrating and puzzling.
Pretty bad initial experience
Starting with account creation, I probably should have tried the Google identity vs. clicking signup, because sign up completion says to confirm email (in an error dialog), but no confirmation email came. I guess this is a known problem as the message also tells you to go through password reset if that fails. Reset seemed to at least get me in.
Next up, buy tickets with PayPal. The purchase completed on PayPal side but on returning to app I’m told it didn’t go through. Looking at PayPal I was charged, but no tickets. Switch to a credit card and the purchase succeeded. Hope I get a refund to PP.
So first two tasks both failed, but I was able to work around them. So not completely unusable, but very frustrating.
What's all the fuss about?
Frankly I don't understand all the complaints and one star ratings. Or maybe those are the first day roll out reviews of growing pains. As of today I find this app as functional and useful, if not more, as the former version for purchasing, storing, and using thickets. I didn't find the trip planning feature to be useful as it offered suboptimal routes that I could do better myself. But then this is new feature compared to MM 1.0
Data Linked to You
The following data may be collected and linked to your identity:
- Financial Info
- Contact Info
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- Usage Data
Privacy practices may vary, for example, based on the features you use or your age. Learn More
- San Francisco Municipal Transportation Agency
- 132 MB
- Requires iOS 14.0 or later.
- iPod touch
- Requires iOS 14.0 or later.
- Requires macOS 11.0 or later and a Mac with Apple M1 chip or later.
- Apple Vision
- Requires visionOS 1.0 or later.
English, Filipino, Simplified Chinese, Spanish, Tagalog, Traditional Chinese
- Age Rating
- © 2024
Get all of your passes, tickets, cards, and more in one place.