MBTA mTicket 4+

First time I used it everything worked. Easy peasy.
Tried to buy a ticket for my trip home and the app didn’t remember me. Logged in, blank screen. Try several more times. Uninstalled, reinstalled, logged in- Error messages. Had to re enter my credit card info.
Screw it, I’ll get on the train and deal with it there.
MBTA personnel were at the entrance
To the tracks saying they need to see my ticket before I can enter the platform. Trying over and over again to buy a ticket. Error messages error messages. Miss train attempting to buy ticket before entering platform.
Tried changing password but never received a notice n my email after several attempts.
Oh, and when I press the button labeled Schedules/Commuter Rail it display 1 1/2 screens of blankness. There is also a tab that should display any alerts about train service but It
Doesnt. I guess if you don’t know what the schedule is, there is no use having any alert information included either.

This was my first day at a new job. Wish I could say this app put me at ease when it comes to planning my commute, but I can’t. Would not recommend it to my worst enemy.

Sorry to hear that you had issues with the App. This should not be happening when attempting to purchase tickets. I want to apologize for these issues that have occurred. If you have not done so, please email customerservice@keoliscs.com and they will help resolve all your issues.

MBTA mTicket Team

I was nervous to use this as my primary method of buying commuter rail tickets after seeing the negative reviews, but after weeks of use I haven’t experienced a single problem, not even a little glitch. I use this for commuting to and from work so for the app to not work for some reason would be a day ruiner. That being said, I have no complaints. I’ve downloaded tickets while doing a full sprint to catch the train and it’s been ready to go when it arrives. I can’t figure out how to see the live updates of trains on it, or maybe you just can’t do that through the app, but that’s not a significant drawback to me.

That's awesome! Glad that you are enjoying the App! Sincerely, mTicket

I just attempted to buy a weekend pass for $10 and I used Apple Pay. The app gave me a weird “wrong or invalid billing address”, which Apple Pay does not even require. I check my back account and the transaction went through but I didn’t get my ticket! The funny thing is that I read on the app review here that someone else had the very same problem but since it was over a year ago and the developer actually responded, I thought that it got fixed. Which clearly it did not!

So two things:
1- PEOPLE BE AWARE AND STAY AWAY!
2- I will change (edit/update) my review ONLY when I get a refund, not just a response like “oh sorry to hear that...” I want actions, not a sympathy that cheats me. So if you guys still see this, it means that I didn’t did my refund NOR my ticket!

I need my refund please. I don’t have time now to google how to report/reverse payments. and please don’t just say sorry for my inconvenience.. I need my refund. Thank you.

This should not have happened. If you have not reaching out to mticketing@mbta.com as of yet, please do so and they will be able to review your account and the transaction in question.

MBTA mTicketing Team