Frontwave Mobile Banking 4+

I’ve had only one other credit union when I was in my twenties and while they were good, FRONTWAVE is even better! Frontwave is right around the corner from where I live, friendly staff/tellers, and they’re always full of smiles and willing to talk to you about everything and anything. I’ve never had a dull moment at FRONTWAVE even when standing in a little bit of a line the experiences is well worth the wait. The location is perfect, and the employees always are nice and friendly! I would highly recommend anyone to join FRONTWAVE today.

Hi, Thanks so much for the 5-star rating and great review! We appreciate your feedback and are glad to know you're satisfied. Thanks for your membership and have a great day!

The app overall is ok (I loved it for the first year-ish), but it seems buggy and crashes often (very often in the middle of making a mobile deposit). Also, every time they make changes in the app it seems to become less user-friendly and more clunky and confusing. Changes don’t seem to add much in the way of useful features, but rather are more superficial visual layout/design changes that really add little to the experience and in fact just make it so that the user has to keep adjusting to a new layout or click in a different place to do the same thing we were doing before, with seemingly little benefit to the changes. The most recent change I’ve noticed which actually makes usability terrible and worthless is that when making a mobile check deposit, there is such little distinction between the identifying numbers of your various business accounts, that you have to choose blindly which account you’re depositing into. I have two business accounts, each one with a savings and a checking. They are simply listed as Business Checking 0000, Business Savings 0001, Business Checking 0000, and Business Savings 0001. Which 0000 and which 0001 correspond to which business??? This is a problem which MUST be fixed. Imagine if you had four or five different businesses - this problem would be an absolute nightmare.

Hi, Thank you so much for your thoughtful and thorough review. We take our members' feedback seriously and want to assure you that your comments have been noted and passed along to the team that manages our mobile deposit user experience.

For members who have more than one checking or savings account, we recommend that you give each account a nickname so you can easily distinguish between them when selecting the one you would like for the deposit. For instance, you could name one checking account "Joe's Diner Checking" and another one "Jane's Shop Checking" and it will show up in the drop-down list when choosing an account for your deposit. If you'd like to give it a try, just go to the "Settings" widget, then click on the "Accounts" tab, and then click on the pencil icon on the right side to set up a unique nickname for each account.

We also want to let you know that our "Send Money" is new and easier to use, and there are more enhancements to the user experience coming your way soon. If you'd like to learn more about them, we have created a video that gives you the highlights: https://youtu.be/buzFPBSq3h0.

If there is anything else we can do for you, please reach out to our Member Solution Center at 800.736.4500. You can also learn more about how to get the most from your online banking experience by checking out our Digital Banking Help Library at www.frontwavecu.com/DigitalBankingHelp.

Thanks again for your feedback and for your membership. We love our members and want to make Frontwave the best place you've ever banked!

I’m 100% certain majority of these reviews were paid for. As a Frontwave member who has been here since 2016 back when they were still pacific marine, I can without a doubt say this has been my worst banking experience ever. The app while it has been overhauled is still well below any modern banks app. Compared to chase or navy fed this app lacks basic functionalities that should be the bare minimum now. Not only that app but the bank as a whole is poorly managed which is sad because for many of the members they had no choice in choosing them as they were forced into it during boot camp. For a credit union that mostly deals with military members it’s shocking that in 2019 there isn’t 24/7 support for your account. Those of us stationed overseas are increasingly burdened when dealing with the mistakes (mostly made on the banks side which is another frustration) as we have to call at inconvenient times to manage issues that would be non-existent with any other bank. I highly suggest anyone interested in this bank or app highly reconsider.

Thank you for your feedback. We are sorry your are not happy with the online banking app. Please be assured that we are working hard to fix the bugs that have been identified. There are also several enhancements that we are working on that will improve your overall online banking experience. We want this to be the best place you've ever banked, and will continue to do everything we can to make that true for all our members.