Galileo Health: Medical Care 17+

Overall great App until technical issue came up.

UPDATE: Technical issue resolved. Excellent and fast response from Tech Support. In summary it might have been some bug of sorts that got fixed after updating both phone and app.
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I have been using the app for almost two years. I like it, it has helped taking care of my health a much easier experience and I only have praise for all the Doctors and Medical personnel. It is also very convenient and very user friendly. Recently however, there seems to be a bug or something that is not letting me log out. Such button is nowhere to be found, have looked everywhere on the app and I know I could do that before because of privacy. I was able to log out and log back in whenever I needed to use it. I have tried various things including deleting the app and downloading the latest version, power off, restart but the same problem persists. It worries me that somehow it automatically logs me in even after deleting/restart the phone. I am at this point very concerned about the privacy of my medical records and/or phone privacy overall. Any help with this will be much appreciated. Thank you

Developer Response ,

Happy that we were able to resolve the issue quickly for you. Thanks for choosing Galileo for your care.

Love this app!!!

I get sick relatively easily and going to the doctor can be a hassle especially being a college student working multiple jobs. But it’s fear no more it no longer a hassle to speak to a doctor with this app! I can’t tell you how many times these doctors have really provided excellent medical advice for me when I’m sick or experiencing any sort of health issue. I had actually downloaded this app last year or so and throughly enjoyed the first free 6 month trial and was so sad when it ended because I couldn’t afford to subscribe at the time. But then a couple weeks ago I began having an allergic reaction to a prescription I received from an urgent care and I was really in a pinch because I didn’t know what was happening to me and really didn’t want to go to the ER. But then I remembered I still had this app and immediately subscribed and was provided with advice within a matter of a couple minutes after reaching out to them! They guided me through the necessary steps and provided excellent care for me in that situation and they always do in any situation. I always highly recommend this app to anyone and everyone and I’m highly appreciative that I even came across this app in the first place!

Great if you’re not in a rush!

I used Galileo for a non-urgent medical situation that I wanted to address before it got worse. I was hoping they would be able to help diagnose and fill my prescription at a local pharmacy without me having to brave going to an urgent care to wait hours to get in and be exposed to so many people in the pandemic. It worked and I am completely taken care of now. Full disclosure, the process took about 36 hours start to end—first time reaching out, getting a test that I needed delivered to my house which I paid for myself (so about 12 of those hours are on me because they gave me a quicker in person option), getting the prescription in and picked up. For my circumstances that worked great, but I wouldn’t recommend Galileo for situations that require immediate intervention, as they say their wait time is a couple hours which is pretty much between each reply. The practitioners I talked to were kind and responsive and I would absolutely use Galileo for similar events again.

Developer Response ,

Thanks for the kind words and we're so glad we could be of help. We look forward to continuing to care for you!