Enroll MHC 4+

In order to truly complete my application I need to upload some documents and I have to do them on the computer, because this app lacks that function. In the app when I click on documents I am only given the camera option, and I really expected to photograph every page from my tax return instead of simply forward a PDF document?

I’m trying to do the right thing and cancel coverage since I have employer coverage. However, the new version of the app won’t download, the old version has a link that’s supposed to take you to where you can cancel coverage but when you select it, there is no option for cancellation. When I tried the website, it would only direct me to the app, and when I’ve tried calling, there is a long old, of which I am not utilizing my entire 30 minute lunch break or returning late to work from my lunch break due to the lack of service. The customer service line opens after I start work and closes before I get off. Therefore, I guess my family will just have the medical and dental coverage that we don’t need until somebody figures out we are no longer eligible for Medicaid.

The app never works. It doesn’t open right, you will get our app is currently down notifications all the time, White screens that say redirecting but never load.

The worst part is that the web browser on the phone forces you to use the app. This makes online help impossible. I never get my notifications because I can’t check them. It keeps asking me to go paperless and I’m glad I never did that because with out the mail being sent to my house my insurance would have been canceled in multiple occasions. Luckily I live close to a physical building that helps with these kind of things. I feel bad for those who don’t.

This needs completely redesigned.