Galileo Health: Medical Care 17+

Love this app!!!

I get sick relatively easily and going to the doctor can be a hassle especially being a college student working multiple jobs. But it’s fear no more it no longer a hassle to speak to a doctor with this app! I can’t tell you how many times these doctors have really provided excellent medical advice for me when I’m sick or experiencing any sort of health issue. I had actually downloaded this app last year or so and throughly enjoyed the first free 6 month trial and was so sad when it ended because I couldn’t afford to subscribe at the time. But then a couple weeks ago I began having an allergic reaction to a prescription I received from an urgent care and I was really in a pinch because I didn’t know what was happening to me and really didn’t want to go to the ER. But then I remembered I still had this app and immediately subscribed and was provided with advice within a matter of a couple minutes after reaching out to them! They guided me through the necessary steps and provided excellent care for me in that situation and they always do in any situation. I always highly recommend this app to anyone and everyone and I’m highly appreciative that I even came across this app in the first place!

Great if you’re not in a rush!

I used Galileo for a non-urgent medical situation that I wanted to address before it got worse. I was hoping they would be able to help diagnose and fill my prescription at a local pharmacy without me having to brave going to an urgent care to wait hours to get in and be exposed to so many people in the pandemic. It worked and I am completely taken care of now. Full disclosure, the process took about 36 hours start to end—first time reaching out, getting a test that I needed delivered to my house which I paid for myself (so about 12 of those hours are on me because they gave me a quicker in person option), getting the prescription in and picked up. For my circumstances that worked great, but I wouldn’t recommend Galileo for situations that require immediate intervention, as they say their wait time is a couple hours which is pretty much between each reply. The practitioners I talked to were kind and responsive and I would absolutely use Galileo for similar events again.

Developer Response ,

Thanks for the kind words and we're so glad we could be of help. We look forward to continuing to care for you!

Has gone downhill

I used Galileo in 2021 to follow up on a long-standing diagnosis of acne vulgaris and it was a great system! I quickly had a video visit with a physician who evaluated me and refilled my existing prescription that had been prescribed to me by a fantastic dermatologist (who now practices about 2 hours away from me - too far!). In 2023, I renewed my Galileo subscription to request another refill on this same topical medication. This should’ve been simple, but I had a really weird experience. First, whoever I was texting with did not introduce themselves. Then, they needed to change my case from “medication management” (aka a refill) to “acne vulgaris.” Sure, ok. Then, the person I was texting with asked for photos of my face. They had still not introduced themselves - I wondered who exactly wants a photo of my face? It was really weird. I would’ve been happy to do a video visit, but I was uncomfortable at this point. I messaged customer service asking to cancel my subscription. Then, the texting provider magically introduces themselves and insinuates that I’m confused - and tells me that a video visit isn’t how Galileo works. If she looked in my chart, she’d see that I had one two years ago. This app was good, but I can’t recommend it now, especially for the price ($90 to text with a nurse practitioner). There are better, more elegant solutions out there.

Developer Response ,

We're sorry you were disappointed with your recent experience, Leela. One of our clinical team members has reached out to walk you through our platform and answer any questions you have about how we provide care.