Gate City Bank Mobile 4+

Great service lower fees and apr’s, courteous helpful service, prompt fraud notices when suspicious activity and remedies to correct, no atm fees most anywhere in the world, appreciate the money refunds for using debit card. I consider it gate city bank’s policy of sharing the wealth, (giving back of the debit card credit card fees merchants are charged when used for purchases) locally owned institution is a big plus, their incredible community support is wonderful, referral fees/gifts are very cool. My only concern is too much emphasis on impersonal social credit scores regarding loan eligibility rather than on the 5 C’s of creditworthiness determination.

Thank you for your detailed feedback, Ricardoek! We're delighted to hear that you appreciate our services, lower fees, prompt fraud notices, and global ATM access. Your recognition of our community support and policy of sharing the wealth means a lot to us. We also value your concern about loan eligibility criteria and will take it into consideration. Your satisfaction and trust are our top priorities. If you have any further suggestions or need assistance, please let us know.

I loved the old app so much. The layout, the colors, everything was so nice. I especially loved how user-friendly it was, as I’m not that good with technology. However, when they updated this app on September 24, 2024, that’s when I started to dislike this app. I understand change is inevitable and I understand every app must get updated, but usually when apps are updated they’re updated for the best, not the worst. And in this case it’s for the worst. The layout is very confusing. There’s way more options than there were before, it’s constantly logging me out, so I have to continuously log myself back in. Sometimes when I am logged in and I click on something it will log me out. Overall, the app is not user-friendly and it’s not something that I would recommend people use. Please stick to the online version rather than using the app, at least they didn’t change that.

Thank you for sharing your feedback with us. We truly appreciate your loyalty and are sorry to hear that the recent update has not met your expectations. We understand how frustrating it can be when changes make an app less user-friendly, especially when you were comfortable with the previous version.

Your comments about the confusing layout, frequent logouts, and overall usability are very important to us. We are actively working on addressing these issues to improve your experience. In the meantime, if you have any specific suggestions or additional details, please share them with us. Your input is invaluable as we strive to make the app better for everyone.

Thank you for your patience and understanding.

This bank has many amazing benefits, and the app just makes it so much better.
The best part about this app, is the mobile deposit device.
I’ve used a variety of others, but this one seems to be far more accurate than all the other bank apps.

Thank you for the glowing review, Sean! We're thrilled to hear that you're enjoying the app and finding the mobile deposit feature so accurate and reliable. Knowing that it enhances your banking experience means the world to us. We're always here to keep things amazing for you!