GemLightbox 4+

Good app and it really does help me take better pictures, but I wished there was more control to keep the contrast and clarity while still increasing the exposure. It is still difficult to get a white background without washing out silver jewelry. I still need to correct this on photoshop. I would also be nice to be able to take a video without the turn table. I only have the solar turn table that comes in the basic package, and I cannot use it with the app.

Hi FBDesigns! Thank you for your feedback. We appreciate hearing from our jewelers :)
I would suggest to use the auto-brighten filter as this will automatically put your silver jewelry on a perfect white background without washing out the silver jewelry. This should fix the issue for you :)

Our team is also currently working on a contrast bar for jewelers a higher level of control for their photography. This is scheduled to be released by Q4 2020.

Just a note that the GemLightbox Application will still work with the GemLightbox stand alone kit for capturing still images. For perfect white background videos, you will need to use the GemLightbox Turntable with the App.

If you have any additional questions, please feel free to contact our support team at support@picupmedia.com. We are always happy to help!

Just spent a small fortune on this lightbox and was shocked to see how poorly the pictures came out—-much worse than my cheap little fabric box! A number of people have remarked that quality has gone down since there was an app change to adjust brightness levels. It’s true that pics turn out either too bright or too dark! I don’t have money left to buy adobe photoshop as my camera and other adjustment apps can’t fix the problem!! Please bring this
Brightness feature back!!! I was looking forward to Not spending hours editing each photo on my iPhone. I am very disappointed with my purchase and hope someone fixes this within the next month or I’ll be requesting a refund on this box!!

Hi annabellenicky! We are sorry to hear about your experience with the GemLightbox.
Rest assured that it is our company's priority to ensure that you are 100% happy with our products and services. We have now introduced an auto-bright filter which automatically captures any jewelry on a perfect white background without additional editing. The auto-bright filter should fix all the issues you are experiencing. If you are still experiencing any problems after using the auto-bright filter, you can always contact our customer success team at support@picupmedia.com where one of our friendly team members will guide you through step by step how to achieve the best results :) We are always here to help, so please don't hesitate to reach out if you have any additional questions!

My only concern is I wish for each picture or video the sku numbers can be viewed under the file or adjusted if need be!! Please if you guys can add this in the setting somewhere! Other than this no complaints!

Hi Armex28, thank you for the feedback and review!
This feature will be released soon so stay tuned ;)