Georgia Natural Gas Payments 4+

If you want to bang your head on the wall of anti-user experience, download this app. I have had similar issues with the app not accepting my SAVED payment information i have had for years. It just stops working and then you have to call and go through their western union process or mail a check. And when you call be prepared for the automated system to say “if you want to hold, just stay on the line...” then annoyingly repeat, “Im sorry, i didn't get your response”. YOU TOLD ME TO STAY ON THE MOTHERFN LINE! ANNOYING. Anyhow back to this terrible app. A development intern from GA tech could make a better app. I uninstalled and reinstalled, but I'm sure by the time my next payment is due, the app will break again. So much for convenience, they rather get that extra $1.75 then make a good app.

I expected more from Georgia Natural Gas. This app is absolutely terrible because you can submit a payment and it will give you an error message in the app but then send you an email thanking you for a payment. I always have to check back in a few days later to make sure my payment went through. If you use GNG just make your payments through the web version instead of the app. This app is garbage and if it wasn’t for its cheap rates, I would still be with Gas South. They have a great user friendly app that made making my monthly payments easy. Best of luck for anyone who makes the plunge to switch from Gas South to GNG!

The real reason this company will not get devs to fix “the payment bug” is simply cause they don’t want it fixed. It is done this way to force those who want to pay by debit/credit to use the payment number which they tack a fee if $1.75 on each payment. They make extra $$$ off those fees. It adds up. Easy additional income.
Maybe we should start charging them for the waste of time & bandwidth using their sorry app.