Georgia United Credit Union 4+

Since the update to new system it is more than frustrating to try to tag and name transactions to keep up with my budget. The old system was so much more easier. Wishing we could go back to old system.

I’ve been a GUCU member for years. I’ve always had a good experience with customer service and loved the way the bill pay system was set up. But recently we had an unauthorized payment go through on our bank card. We attempted to dispute the charge with GUCU, so the card was automatically cut off from use. That was fine but GUCU wanted us to visit a branch to have a new card sent. We moved out of Georgia over 10 years ago and have never needed to visit a branch in that time. We never before had an issue with doing things either online or over the phone and this should have been no big deal either. Just send us a new card, you’ve done it before. And now with this new app and system upgrade, the bill payment system is nowhere near as user friendly as before. I don’t mind things changing for advancement, but change needs to be to better a product, not make me take extra steps to get things done. I’m very dissatisfied in GUCU recently. Before these past two months I had nothing but rave reviews.

Just downloaded the new app and went through the registration and log in process. To say I’m underwhelmed is an understatement. I sincerely hope this app is in the initial stages of development… and will soon add a more user friendly dashboard (being given the option to rename accounts would be great- I have 8 open accounts with this Credit Union and the way my dashboard looks know I’m trying to figure out which is which. Also your Organize accounts feature is not working, the option to hide accounts from your dashboard to streamline your dashboard when you first log in is not an option anymore… and this is where I logged out bc I was so annoyed. Please get your developers working on making this app - it would be greatly appreciated.