This is something that we have to pay as family to use to talk to our loved ones while they’re incarcerated. You have an allotted time of 30 minutes for most calls, but that’s never actually the length of the call. You only end up getting to talk for 25 minutes give or take a minute or two, which I would say isn’t a big deal, but considering how much it cost just to make the call just those couple of minutes makes a difference. What also makes this app absolutely horrible is the fact that it never works. It is constantly going down, users are unable to login, users are not able to add funds. You get through all of that and then you get to the video and either the video itself or the audio does not work so then you have to hang up and try all over again only to be told most of the time that you already have a visit scheduled so you can’t call back. For people in situations like myself where the only time we can talk is right at the end of the day it is extremely unfortunate and has led to very many missed conversations. What has also led to missed conversations is the fact that you don’t actually get notified when your loved one is trying to call you like you’re supposed to. For a service that costs as much as it does, you would think that it would run a little bit more efficiently. But no, there are always problems and they are only getting worse.

Have you tried to make a payment? Does it keep glitching whenever you try to make a payment? OK well I have some information here. The way you’re able to successfully make a payment/deposit to get FaceTime calls from an inmate is doing it on a computer an actual like laptop. When you go to the getting out website, do not login. hit the option to “continue as guest”… Now answer all of the questions and it’ll actually go to the payment option and it will successfully let you put in your billing information etc. and submit a deposit. I’ve read all of the reviews and I had not been able to be successful in making a payment using their app, but if you go to the “getting out” website on an actual laptop, computer and continue as guest, it’s like if you’re setting up a whole other account but you’re not. You’re continuing as guest and you’ve already registered and verified your phone number- do the family and friends option to make a deposit and you’ll be able to successfully make a deposit payment… Hope it works! another thing too is you actually never get the app to open up the FaceTime calls. It uses the Safari or Internet browser on your phone.

The app for the most part hasn’t been too much if an issue besides the fact that when a incoming video call us coming through. If you’re not staring at your devices every second of the day you will not get any type of alert sound wise s call is being made to you. Also, if you want to add money it will continue to loop back to you choosing to either adding to particular inmate tablet or to the family and friends account. You will never be able to get it to make a payment. You will have to go to the website outside of the app and confines as a guest and can actually make a payment which is ridiculous but luckily using your credentials will add to your account even though you make your transaction as a guest. It will be better if they add a notification sound and fix the glitch with making a payment through the app instead of the website and doing it as a guest and not signing into your account

This is one of the worst apps I’ve ever used. I almost never leave app reviews but I have to speak up on this one. You have to make deposits to be able to communicate, and when you go to the deposit screen, it won’t allow you to make a deposit. It flashes out of the screen both on the app and on the website. It’s like they’re actively trying to disconnect inmates from their loved ones. I’m not sure how this works from the inside or who teaches people how to use it. It is NOT intuitive. Complicated to figure out how to get from place to place within the app. Separate apps for messaging versus phone and video. For somebody who is in jail for the first time, I have no idea how they know where to start with this. As a family member on the outside with somebody on the inside for the first time, it’s very discouraging. It’s almost criminal that jail systems allow this to be the only communication method with people incarcerated.