GTL’s GettingOut mobile app is rooted in the power of relationships. It provides simple and reliable communication between inmates and their family and friends -- allowing them to stay connected, even on the go!

With our free mobile app, you can easily make deposits, send and receive messages with our new and improved messaging feature, send photos and videos (select facilities), manage contacts and more. Download the GettingOut app today!

What’s New

Version 2.3.1

- Bug Fixes

Ratings and Reviews

1.8 out of 5
950 Ratings

950 Ratings

kekeyohkekey ,


This app itself is a blessing BUT it is so disappointing. It’s constantly crashing, majority of the time I can’t use it because I can’t even deposit money onto either of the accounts, I have to copy every message I send just in case it doesn’t save ( WHICH IT STILL TAKES YOUR MONEY) and it’s partner app ( go visit) is no better and you can’t even deposit money from there it’s more like a third party app that just opens up on a webpage anyways. As constantly problematic as this app is you’d think they’d atleast TRY to accommodate family and friends in some way but this is just poorly designed and a slap in the face. It’s like someone said here you go for complaining I appreciate the visits when needed to not travel to a facility but it’s so bad to the point it makes you want to drive to a facility atleast there, you’re not charged and it’s 30 minutes . I pray these reviews gets someone’s attention as much as the system ask of us, since family and friends seem to keep inmates sane (especially in this world) and we gladly spend our money the least they could do is make a decent app .

BronteVentura ,

Always Glitches

This app is always crashing and it doesn’t save messages so when you write out your message & it crashes, you loose everything and have to rewrite. I’m constantly having to copy before I send just to make sure I don’t loose my writing. I do have to say that I like the new interface, but I don’t like that you can’t see how many characters you have written anymore. Now I don’t know how many words I have left that I can type until it just stops writing...

There are minor positive changes such that you can copy the messages now, and your messaging,deposite, and video buttons are right at hand. But... Getting Out needs to make video calls available for iPhone seeing as it’s one of the largest carriers out there. I have to use a computer anytime I want to video chat and that makes it difficult because I have to be near a computer with internet to do that.

Baby steps, but you still have A LOT to work on GTL. Hoping you will listen to the feedback from your customers. 👍🏼

HonestAbe302 ,

The worst

This app and the company behind it are the worst. As a application developer myself I can tell this was written very poorly. The navigation is poor, you often have to use browser back button to go to a page because the app or website doesn’t have have links to go back to certain places. The server that hosts the website and app crashes all the time throwing 500 errors. Basically, the app was designed poorly, the infrastructure for the website and app cannot handle the load and we have no choice because this is what the prison decided they would partner with. Their customer service is also terrible. They just try and get off the phone with you as soon as possible. I couldn’t change my primary number and had to call in. The website had already marked my number as the primary but I guess it was not really set as my primary. This prevented me from doing anything because the money I had added was tied to my number (marked primary) and not the other number. The company probably does not care to improve anything as we have no choice on providers.


Telmate, LLC
49.7 MB

Requires iOS 10.0 or later. Compatible with iPhone, iPad, and iPod touch.


English, Spanish

Age Rating
Unrestricted Web Access


  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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