InmateSales 4+

Honestly it was very helpful buying time for my friend, but if they move I it’s good luck if it’s transfer over, or if you pay for video visit and do all the approved work BUT to find out their unit does not do video visit. So when you try to get a refund they won’t give you the whole fee because it’s been processed. So yeah you will just waste your money

Want to pay for a video visit? 20 minutes for $6 is reasonable. But wait…add an additional $5 fee to it, so now it’s $11 for 20 minutes. The max you can buy at a time is $18, and there’s a $5 fee for that too. Why not allow us to buy $50 or $100 at a time instead? Oh, because you’d lose out on ALL THOSE FEES.

Similarly, you can only buy tablet time in $50 increments instead of $100. An $11 fee for every $50. This is an absolute ripoff.

I’m a local politician, and I’ll be bringing all this to the attention of the media. I don’t begrudge this company a reasonable profit, but to make obscene amounts money on the backs of the family and friends of inmates is deplorable. Many of these families just lost their primary breadwinner to incarceration, and now must pay huge amounts to speak with their loved ones. Who for the most part, if they’re still n jail rather than prison, haven’t even been found guilty yet of their accused crime.

The app is responsive and has worked great so far. I like being able to repeat recent purchases. It’s convenient being able to not have to fill in everything each time. Being able to call customer service from the app has also been super helpful, no more dialing myself!