Mine is saying it needs updated and takes me to where it says open I open it and it says it needs updated again is it because I’m on my cellular data and need to be on WiFi ? Because when I use WiFi I think it works?

Calls and texts just out of the blue stop coming through on family and friends phones and Inmates sales says oh it’s your carrier! But then when it’s “Everyone inside?! Cmon! Stop being lazy and fix the problem, your problem! You have our $$$! You don’t want to refund or switch it over to another phone⁉️SO! IMO that’s stealing! I’ve called them over and over again! They told me last time lol 😆 to use text now 😂🤣 junk! Doesn’t work 1/2 the time! Have to get through all the ads and junk to get to the msgs and I said if you can! Calls are iffy! They have no problem getting your $$$ no mistakes either but if we don’t get our services? Well 🤷‍♀️ They better fix it and fast! Bc I will have the Jail going back to the other! At least it worked! They deserve 0 stars!

Families pay preposterous amounts of money to keep in contact with their loved ones. Calls are choppy, half the time they don’t connect until the third or fourth try, and trying to contact customer service only leads to a busy tone after hearing “all circuits are busy.” Why are we being punished in addition to the person on the inside? Please, please address these issues. I understand you can’t do anything about the cost, and wouldn’t expect you to because we’re at your mercy so that you can profit. But for the love of god, at least make it function properly.

I see a lot of people on this app talking bad about it. I’ll admit I was until I called customer service which they should’ve done and known that you have to schedule a visit before u can even see them on video duhh. I’m so excited Monday I get to talk to my home boy!!!! So next time ppl don’t talk trash about an app that you didn’t even call their number to see what’s wrong like I just did....smh slow ppl lol