Considering the 50¢ a message now, one would think that the app would be significantly better than what it is. This is my second time using this platform out of necessity and I swear it was less problematic 4 years ago during my first experience. Without fail I experience a couple of glitches weekly that are a huge inconvenience and annoyance so here’s some examples: the only card I use on the app will occasionally be unaccepted, instructing me to call customer service who has no idea why the problem occurs or how to fix it and will then deposit money without any difficulties. Despite my phone automatically inputting my email and password every time I login, I get informed that my information is invalid. Sometimes the issue corrects itself but other times I’ve had to resort to resetting my password. Then sometimes when I’m trying to add funds to my account, the app will allow me to get two steps in and then glitch back to the first screen and it will keep doing it until it eventually stops at some point later on. I sincerely mean it when I say that this app is so bad that I only use it because it’s my only option.

This has happened to me several times but I always brushed it off until a few months ago, when I finally investigated and realized my balance was being skimmed off of. My account balance was zero'd out after not sending any messages for almost a week. Customer service was nasty. They insisted someone had my password, despite the alleged messages not existing in my account & offering them a screenshot as proof. They refused to credit me for those messages & refused to transfer me to a supervisor. After almost an hour on the phone, they offered to create a ticket and escalaye the issue..... after an hour on the phone, Support told me they could not create a ticket & I would have to email Support with screenshots of the last message to each inmate on my account. I reported them to BBB and they never responded. Be warned - this company lost their BBB-accreditation. This happened 2 months ago; I will never trust GTL again enough to deposit more money. Based on the reviews, i'm not the only one. GTL needs to be investigated by the IRS

This is app is trash! The service is forced onto inmates as their only mode of communication with loved ones. They charge ridiculously high prices to send messages. The app constantly crashes making it impossible to communicate with loved ones. Just this week alone the app has completely crashed every night across most of the country. Pictures are randomly denied for absolutely no reason at all and guess what, when they are denied they keep the money they charged you for sending it. I’ve lost so much money from them denying photos. This app and company assist to make money. It’s border like extortion as the inmates are forced to use this and only this app. I’d say don’t download it and use it but it’s the only way to contact your loved ones. Just be prepared to spend a lot of money and not get much in return. Oh ya customer service is nonexistent

UPDATE- I added some money but I still can’t receive a video call!! I love that I can talk to my friend. This is an honorable idea. But please just fix this. This is one of the most difficult apps to use. Both Getting Out and the Video Visiting app. It won’t let me add money. I’ve tried on my computer and my app and I’ll select the correct option only to be directed back to the main page. And around and around and around it goes. Don’t they want my money?!? It stinks because this is the only way I can message and voice call my friend. If you need to use it, be ready to be frustrated. Oh! I forgot the best part (that is dripping with sarcasm) the help line is some bogus line that keeps trying to give me a free Life Alert. I’m in my 30’s I DON’T WANT ONE. If whoever is in charge of this app should read this, please just help me talk with my friend. Please just take my money!!!