GTL’s GettingOut mobile app is rooted in the power of relationships. It provides simple and reliable communication between inmates and their family and friends -- allowing them to stay connected, even on the go!

With our free mobile app, you can easily make deposits, send and receive messages with our new and improved messaging feature, send photos and videos (select facilities), manage contacts and more. Download the GettingOut app today!

What’s New

Version 2.4

Bug fixes and improvements.

Ratings and Reviews

1.7 out of 5
1.2K Ratings

1.2K Ratings

kekeyohkekey ,


This app itself is a blessing BUT it is so disappointing. It’s constantly crashing, majority of the time I can’t use it because I can’t even deposit money onto either of the accounts, I have to copy every message I send just in case it doesn’t save ( WHICH IT STILL TAKES YOUR MONEY) and it’s partner app ( go visit) is no better and you can’t even deposit money from there it’s more like a third party app that just opens up on a webpage anyways. As constantly problematic as this app is you’d think they’d atleast TRY to accommodate family and friends in some way but this is just poorly designed and a slap in the face. It’s like someone said here you go for complaining I appreciate the visits when needed to not travel to a facility but it’s so bad to the point it makes you want to drive to a facility atleast there, you’re not charged and it’s 30 minutes . I pray these reviews gets someone’s attention as much as the system ask of us, since family and friends seem to keep inmates sane (especially in this world) and we gladly spend our money the least they could do is make a decent app .

Ambey11 ,

Suggestions that would make the app better.

I love this app. It does have its problems like it crashes a lot and it’s slow sometimes and it refreshes back to the beginning when I try to login and add money to an account. But with all that being said I am very grateful that an app like this exists. Yes like I said it has a lot of problems but this and the video app are a great way for me to keep up with my friend in jail in another state. I do have some suggestions though. I would love it if you guys would add a feature that would notify us when we have a new message from the person or people we message. Because it could be an urgent message that has a time limit and we miss it because we have to constantly keep checking back on the app to see if we have a new message. Also a feature if you could that shows when they have read our messages that way we know that they are getting them. Not everyone gets messages from the other side. We don’t always get messages from the person on the inside and it would just be nice to know they read the messages. Kind of like you have them pending and approved maybe you can make it to where the inmate can mark the message as read when they read it. The messages are cheap and affordable and other then those few things like I said I love the system. Thank you for creating this app.

BronteVentura ,

Always Glitches

This app is always crashing and it doesn’t save messages so when you write out your message & it crashes, you loose everything and have to rewrite. I’m constantly having to copy before I send just to make sure I don’t loose my writing. I do have to say that I like the new interface, but I don’t like that you can’t see how many characters you have written anymore. Now I don’t know how many words I have left that I can type until it just stops writing...

There are minor positive changes such that you can copy the messages now, and your messaging,deposite, and video buttons are right at hand. But... Getting Out needs to make video calls available for iPhone seeing as it’s one of the largest carriers out there. I have to use a computer anytime I want to video chat and that makes it difficult because I have to be near a computer with internet to do that.

Baby steps, but you still have A LOT to work on GTL. Hoping you will listen to the feedback from your customers. 👍🏼

App Privacy

The developer, Telmate, LLC, has not provided details about its privacy practices and handling of data to Apple. For more information, see the developer's privacy policy.

No Details Provided

The developer will be required to provide privacy details when they submit their next app update.


Telmate, LLC
49.4 MB

Requires iOS 10.0 or later. Compatible with iPhone, iPad, and iPod touch.


English, Spanish

Age Rating
Unrestricted Web Access


  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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