Join the GettingOut community! GettingOut provides reliable inmate communication services that help you stay connected. Our free mobile app lets you send messages, manage your account and more, all on the go!
- Access your account anywhere, anytime
- Send and receive messages
- See your contacts
- Manage your account
- Check status updates
Ratings and Reviews
Only giving this place a 1 rating because I can’t give them a 0! Setting up an account online was a hassle and was not able to log into them from the website or the app, I could only log in from an email from them. Funds were deposited and I had a few messages that were sent back and forth without all of the content and pictures were also not sent. I also tried to get a refund of my finds when the inmate was released as they will only refund you on a calling card if your balance is under $50 AND you can’t get YOUR money refunded from an inmates account unless you have their booking number or pin which makes no sense as they can find the inmates not problem on the site or even when I was on multiple calls that exceeded the time they told you you would be on hold and also being hung up on after being on hold 15 min another time. This is a complete waste of time and money and it’s sad when all people want to do it talk to their loved ones.
It works for us..
The only problems we had with it. Is when I was first getting my laptop which is new. I could see him he could see me but we could not hear each other. I finally got my laptop audio to work. But they charged us for the full call. When we Close the call within a minute and a half because we knew it wasn't gonna work they did not refund him so he's out at least $12 which is an a lot but it is while you're incarcerated however I do love being able to just text him when I want I haven't had a problem with him not getting my text and I always get mine. Some days it buffers allot. All in all I love the fact that I can see his face every day. I'm sure Telmate will work out the kinks. It's a new program. Not sure why people always have to leave horrible comments. Thank you telmate for making today technology work. Doing time is hard. And this does make it a little easier.
The Worst App I've Ever Used
GettingOut is a wonderful way to stay in contact with your friends and loved ones while they are serving time. Both myself and those I care about on the other side are very grateful that this is an option.
That being said, this app is horrible. It is very glitchy and difficult when trying to view the balance that you have - and you cannot see the balance of the inmates you are talking to from the app, however it is coincidentally very easy to add money to both.
A message can not be more than 500 characters, however roughly 1/3rd of your messages will have the majority of the content deleted, leaving half of the first sentence and the last sentence to be sent.
I would also love it if you could easily access photo albums and other services offered by GettingOut online. Their mobile website is plagued by very similar problems as their app, meaning that it is virtually unusable - but if you want to contact an inmate you don't have any other option.
It is hard not to look at this company as anything other than predatory. They will take your money with ease, and then refuse to fix their service because they know that we have no other option!
Overall I'm grateful for this service - but it appears that GettingOut takes advantage of the fact that people desperate for communication will continue to pour money into their bank accounts regardless of the quality of their service.
- Telmate, LLC
- 9.8 MB
- Social Networking
Requires iOS 7.0 or later. Compatible with iPhone, iPad, and iPod touch.
- Age Rating
- You must be at least 17 years old to download this app.
- Unrestricted Web Access
- © 2017 Telmate, LLC
With Family Sharing set up, up to six family members can use this app.