GettingOut 17+

It is Mother’s Day and I somehow ran out of money to respond in full to my son. I tried to put money on my text account (it is 0.25 per text) but I kept getting error after error and was unable to finish texting my son. I then noticed there is another inmate’s name under MY contacts. It is a name I had never heard of and it absolutely should NOT be under MY contacts. The good news is that person is “Released”, but did they help me get my funds down so low? How did they get on my account? Then, desperate to finish texts with my son, I call the phone number from the app. WHAT A FREAKING NIGHTMARE!!! “Enter the amount” Me: 10 That will be $4 something on your card. If incorrect, press 1. I did this multiple times. Twice the phone cut me off mid transaction. I don’t know why 10 kept registering as 1 dollar so I entered 1000 and that was read as “one thousand” so I said no to that. I finally got it to do my last amount as a last resort, and just before I could enter my card, the call dropped. Half the calls had terrible reception with nearly impossible to hear or decipher speech. Some had crackling paper sound. The app AND the phone support really let me down when I needed it on this holiday.

UPDATE: An hour later and still having issues. Phone tree asks if I want to use last amount deposited of $20, if so, press 1. I press 1. It then tells me I chose 1 dollar. I hate this app

The process went pretty smoothly for me. Bugs must have been fixed since that May review. At least for messaging. There was one hiccup during set up when an error occurred and it said they would send me an email to confirm my email. It took awhile to get the email. It said there were duplicate accounts. I think because my brother without realizing it had created an account for me. Anyway got cleared up in about 30 minutes. I love that there is an app. I started out on the website. I love being able to message my brother as if I was texting him. For us and maybe others it was not instant of course messages have to be approved. At one point I stepped away for about 30 minutes and when I came back my messages were approved. My brother was able to let me know an issue he was having with iheart radio and I got to fix it that night! Normally he’d be trying to reach me by phone for days! At least for me I cannot send pictures electronically. I guess you could in the past or maybe other prisons can. I went to the app and the app said they would print my pictures and mail them and it was about $8 for two pictures. For messaging also there is a limit on length but it’s pretty long. But my first time I went one character over and it was deleted. But again overall I am very happy with this!!

I love this app. It does have its problems like it crashes a lot and it’s slow sometimes and it refreshes back to the beginning when I try to login and add money to an account. But with all that being said I am very grateful that an app like this exists. Yes like I said it has a lot of problems but this and the video app are a great way for me to keep up with my friend in jail in another state. I do have some suggestions though. I would love it if you guys would add a feature that would notify us when we have a new message from the person or people we message. Because it could be an urgent message that has a time limit and we miss it because we have to constantly keep checking back on the app to see if we have a new message. Also a feature if you could that shows when they have read our messages that way we know that they are getting them. Not everyone gets messages from the other side. We don’t always get messages from the person on the inside and it would just be nice to know they read the messages. Kind of like you have them pending and approved maybe you can make it to where the inmate can mark the message as read when they read it. The messages are cheap and affordable and other then those few things like I said I love the system. Thank you for creating this app.