GIANT Food Stores +4

Why update in the middle of a pandemic???

The app was working just fine and then they did updates. I spent 2 hours on hold to find that Peapod could see my order even though I could no longer access it through the Giant app. Then there was no receipt on the day I picked up the order because apparently the system was down. I was able to place a new order and all seemed somewhat back to normal then yesterday I started getting an odd msg that says hmmm we are unable to open as it’s under maintenance! Now I can’t see or alter my order once again. And the last email is showing the wrong order as I’ve updated since then!! I am so upset right now! If I get the wrong food or no food at all I’m going to lose my patience completely And stop shopping at Giant entirely!!! Seriously get the app up and running like it was before you felt the need to “improve” things. Things were fine until you touched it!! Again during a crisis is not the time to risk changing. Extremely disappointed!!😡

Resposta do desenvolvedor ,

We sincerely apologize for the issues you encountered with our app. Please uninstall and reinstall to correct the "Down for Maintenance" screen. Our developers are currently working to fix this problem. Thank you for allowing us to serve you.

Great info but bad order format

I like the Giants gives the options to have coupons on the app and extra rewards deals which is nice. I wish it would detail all of my purchases, and the rewards that I gain from that purchase to keep track of my purchases at the store and to make sure I got all my rewards points. the one thing I don’t like the most is ordering from the store specially one you order on a Thursday for the bonus buys that are that day but you can’t pick them up that day you have to do Friday. I find that sometimes I get the deals that were there at the time I purchased on Thursday, which is the reason why I was purchasing them on that particular day or other times. I don’t get the deal that I’m supposed to. I spoke with multiple people in the store and, not one person could really give me a clear answer. Also could improve on the app when you go to pick up there should be a button that says I’m on my way. That way the people at the door can be ready with the order and I should be able to use the app to tell them that I’m here instead of having the call and hope that somebody can pick up, the phone. Target is a great example of efficient pick up. They have a button that you hit when you’re on your way that way they have the stuff ready for you outside and then you know when you are there and what parking space.

Doesn’t Work

I was super excited to try this app as I love the one that Sam’s club uses. Bypassing the register at the end of shopping is a premium experience, even if you sacrifice some annoyance of scanning each item as you walk through the store.

This app, however, is garbage. Initially, once stepping in the store, you have to connect to their WiFi, which was a little annoying but whatever. My first experience, I immediately noted that you cannot use it for produce, there is no option to input produce numbers / lookup items. The app tells you to set them aside and add them once at the register. I also noted that there’s no option to say you have multiple of things (we had 4 cans of tuna, had to scan each individual-not a massive inconvenience but I’ve used other similar apps that allow you to enter quantity)

The absolute kicker though, was getting to the register, pulling up the barcode, only for it to, of course not scan. I turned my phone around and increased the brightness, and immediately after doing that, the barcode disappeared. When I tried to bring it back up I got some generic message saying my trip wasn’t validated or something. I asked the girl at checkout and she had never seen the error before. I closed the app, and was not shocked to find that when I when I went back in it had deleted everything from my cart. Had to scan everything all over again. Was not amused.