GIG Car Share 17+

Sacramento Promos like Bay Area

I like gig but discounts would be great for college students like me... I saw you guys often have a deal for the Bay Area for $69 a week. That would be great in sacramento we need it... I talked too several people out here who agree. The app should show home zones with ease while driving. Also we need more leg room in the home zone... I live by sac state... which is in the home zone... however I go to consumnes river college... more areas would be great. I don’t want too hold the car for 5 hours all for one trip. I’d love too continuously use the gig car but you guys don’t have leg room with the home zone... sacramento is a huge area... I’m thinking from Elk Grove too Folsom... you guys would make so much more money. I’m sure you guys are working towards expanding. Just letting you guys know what I think and a lot of other people. But it’s great if you just want too drive around the neighborhood. Explaining the home zone and how u can’t end reservations out of the home zone is important... I feel like someone could easily get billed a whole lot all because they didn’t know. Also it would be great too see a rough estimate of our rides... like if we enter our destinations... so we know how much too expect. You guys aren’t expensive but I’d still like too at least see a rough estimate like uber or lyft ya know? And I agree with everyone about the phantom cars...

Ответ разработчика ,

Hello Lovelymeek!
Thanks for all your concerns and suggestions. We're currently working on opening up more HomeZones around Sacramento. I'll bring your concerns up to the team. Thanks again!

Rough first ride

Have this service a chance today. Found app easy to use at first. Drove for about an hour then had one of my rear tires go flat! Called customer support and I spoke to a real person right away which was appreciated. They were helpful and sent AAA to change the tire. Took about 1/2 hour and I was on my way again. Pulled over and shut off engine. When I tried to start up car again the car stopped responding to my phone commands and would not start. Had to wait 1/2 hour for the car to be rebooted. I was finally able to get the car started and drove to the parking area and ended my trip. Had lots of things go wrong on my first ride. Maybe the tires need to be better maintained and maybe they are still working out some of the computer glitches with their cars. On a positive note, i found the customer support to be very responsive and helpful. They where nice and I felt like they did the best they could to remedy the situation. Based on that alone I may give the app another chance. I would give them 5 stars if I could.

Ответ разработчика ,

Wow, was a series of unfortunate events. I'm so glad you had a good experience with our Member Support Team and I'm so sorry you had so many hiccups and glitches with our service. We're constantly working to improve all aspects of the Gig experience and we'll take this into consideration when planning our product roadmap.

Glitchy - support helpful - cars filthy

Used the service for the first time in Seattle and had several challenges with my first couple of rentals but had great customer service (until calling late night which was unanswered). The app does not connect to the cars via Bluetooth well and unlocking/locking is very hit or miss. Support even acknowledged this is an ongoing issue lots of people face. The cars I rented were absolutely filthy. I can not imagine that they’re being cleaned anywhere as frequently as they’re claiming to. One had dust accumulated like my own car at home which is in great need of a detailing. I found a used mask in another which was disgusting - though support gave me a credit right away for my first ride which helped.

I do really love the flexibility of parking anywhere in the blue zone rather than needing to return to the exact same spot like competing rentals. I’m a little anxious about knowing parking rules in the city and hidden costs as people have noted here. Fingers crossed.

All in all I’ve been talking to people non stop about how useful the concept is for traveling and I do think that with some updates to the app functionality and better cleaning it could be top notch!