Gin Rummy Plus - Fun Card Game 17+

So when are you going to fix it. Better yet, are you going to fix it. I hope so.
Oh my gosh, where to begin. July 4th, between 12:00 and 2:00 am EDST, i went to play a couple of games before bed and each time i hit the play buttton i ended up back on the buy coins page. Again i’d hit the back button and again it took me to buy coin page. This must have gone on at least 20 times and it did not let me play one game. Frustrated i turned it off and then back on again and same thing occurred. I played this game many, many years. Im not a good player, but not bad either. Nothing like this has occurred before. Then, the next day i see that ive gone from over 2 million coins, to a bit over one 111,111 and all by not playing one single solitary game. Until this is rectified, i will not play this game. It’s a lose-lose situation. If i cannot get this thru regular mail, it will appear in your ratings. Your fault, not mine. I also lost both my ad free status as well as the paid for card sorting purchase for life. Am writing here because I’ve tried to reach you 4 previous times in app with a promise to get back to me in 24 hours….alas, no answers from you. Next time going to complain to Apple and pay pal. I miss this game but refuse to play unless everything you’ve taken from me by your bug or glitch is restored

Hello,

We would like to help you about the problem you are experiencing. Could you please contact us within the application?

We will be waiting for your feedback.

I have contacted the team and let them know there is a problem,
I realized after updating their game the last couple times is when the problem really started. After I do my play and discard they send me a message saying that I missed my turn, REALLY?? Because I have done this plenty of times and I know how to play but this will happen time after time and even after I complete all the way through it will tell me I missed my turn 3 times, REALLY ???? I think it’s time the techs stop napping and wake up , FIX THE PROBLEMS AND STOP SAYING ITS MY PROBLEM. This is the only game I have a problem with, please just fix your game , I was enjoying it until this started but it is very annoying to have this keep happening and even though you won the round you lose the game because of this. Try listening to your customers you will learn some, I have been around for 63 years and have been using computers since 1977 I went through a lot of training like most people I know if something
Continues to happen there is a problem. Do not think we know nothing we are Well Educated and even we can tell when there is a problem, after being told several times you checked with the person who know this it has to do with the Internet (not) . Just fix the problem

We would like to help you about the problem you are experiencing. Could you please contact with us within the application?

Have a nice day

The game (of Gin) itself is fine. It functions as a Gin game should - although Straight Gin should be part of the game, and not something you have to pay for…or try to achieve. It’s not even a permanent thing when you do achieve it! The graphics and animations are nice (IMO), and I personally don’t have anything against ads in a free game. Especially when watching ads gives you free in-game currency. However, all of the other additional elements “could” be really fun and make this particular app more enjoyable, but it’s obviously set-up where you can’t win these side games without paying real money, or the payoff isn’t worth it. They have constant “contests” going on where you need to progress or collect items or achievements to win things…but actually winning a worth while amount of coins is near impossible without actually spending real money. And even then you’re still not guaranteed to win. For an example, I spent a few weeks going on win streaks to collect safes…to collect bakery items…only to come up short every time because I would always get duplicate items. I probably could’ve spent real money on gems to open more safes in a faster time period, but then I’m still not guaranteed to get the items…and at that point I might as well just pay real money for coins instead. Change the settings so putting in the hard work is achievable and has a better payoff and this game is great. But I get the feeling the developers put money over experience.

We would like to help you about the problem you are experiencing. Could you please contact with us within the application?

Have a nice day