Glofox 4+

Easy to use, hope they can fix a couple things

I have been using the app for about 3 weeks now. I like how easy it is to sign up for classes and cancel if I need to. It’s all fairly straight forward and intuitive to use but there are a couple things I hope will change/improve.

1. Being able to see how many spots are left in the class I’m about to sign up for. I don’t want to sign up one of my kids for the kid care class at my gym if there isn’t an open spot for my second child.

2. Easier/more visible way to see how many credits I and my children’s accounts have. Switching between my main account and the family accounts is very tedious and I wish there were less steps involved.

Developer Response ,

Thank you for your feedback on the app. We appreciate your positive comments about its ease of use. We understand your desire for improvements in two areas. If you could share the name of the gym or studio you are using, along with any specific challenges you face at mobilefeedback@glofox.com, it would be helpful.

Your feedback is valuable in guiding our app enhancements. Thank you for sharing your thoughts with us.

Great app-would benefit from a couple more features

This app makes it so easy to book work out classes through my gym. I would LOVE It if you would add the ability to preset the time zone so you didn’t have to select it each time you set up a reminder. Or if it would just default to the time zone if the facility. Also it would be nice to be able add friends to see what classes they’ve signed up for.

As bad as Mindbody!!!

Note* if you read this and still use this service, you deserve what you get!! *. I moved away from “Mindbody thinking this service was way better “according to their sales rep”, but after the sales was done so was the good service!! I still used the service after the fact because I migrated all my client info over by then, so let’s start the list of B.S…
1. EVERY CHARGE THEY CLAIMED WAS LESS TURDED OUT TO BE MORE!!!!
They cost way more than Mindbody do, it’s just hidden in a lot of smaller fees you’ll find later…

2. Help: no one knows anything, IF you get into contact with someone then they need to transfer you to someone else that might know how to help you then on and on.. grab a snack and just pray they find someone, you’ll be there for a while or they’ll “maybe “ call you back!!!

Contact: there’s never ANYONE available!! I don’t need to go in on that….

Fees: they have more hidden fees and taxes than a ninja have weapons!!!

The lies: They’ll say this system is easy and user friendly, some is true until you need to change something in your own system then ooohhh boy!!!! I can add more but I’m sick of typing, I’ll just say this.. the ONLY people I recommend to use this service is people I HATE and want to see them suffer😈….

Developer Response ,

Hello, we are really sorry to hear that your experience with our service hasn't been positive. We strive to provide clear and accurate information regarding our services and pricing, and it's unfortunate that your experience didn't match your expectations.

Regarding the fees: Could you share more details about the additional fees you mentioned? We would like to investigate this to understand and rectify the issue.

With regards to customer service: We apologize for the difficulties you've experienced reaching our support team. Could you provide more information on what specific issues you needed help with? This would help us improve our response time and support.

For the system functionality: If you've found certain aspects of the system difficult to navigate or change, could you share which features you had trouble with? We're always working on improving the user experience and your feedback is invaluable.

We would greatly appreciate it if you could send the above details to mobilefeedback@glofox.com so we can investigate these issues further and take action.

Thank you for taking the time to provide this feedback and we apologize for the inconvenience you've faced. We're committed to improving your experience and rectifying these issues moving forward.