GNC LiveWell 4+

Not intuitive

They need to actually show the product you purchased in the first page of the purchase history without having to click further to get the purchase details. Then they need to provide a link to the product within those purchase details so that you can you can go directly to the product to re-add it to your cart without having to do another independent search for that product. This is pretty simple stuff that should’ve been done along time ago. Shouldn’t have to take time to write a review about it.

Developer Response ,

Thank you for taking the time to share your feedback with GNC. Your suggestion has been forwarded to the appropriate department for review and consideration. Live Well!

Complete bulls**t

The company and this app are useless. Every time I order something through the app, I have to call someone to get my rewards turned into points, so it’s can use them to purchase my items. I had a bunch of points saved up over the past year and now they’re all gone, thanks to GNC cancelling 3 separate orders in a row and not giving me back my points. On top of that, if I go to the physical store, they either don’t have what I’m looking for in stock or they’ll use my points automatically, even though I said nothing about using them. I think since I’ve had to call literally every time I place an order, they’ve flagged me or something, even though every time I call is due to some technicality on their end. now I can’t even get an order sent to my house. I’m so done with GNC. I will not be renewing my membership to this company. The past year has been nothing but problems, except for one person I deal with at the mall occasionally when I have to go buy single cans because I didn’t get my order (I have gotten all of them in the past, except the last 3). I wouldn’t even know this person if they’d just get my order sent in a timely and seamless manner. That doesn’t happen, now I have to find another place to buy my drinks and vitamins.

Developer Response ,

Hello, fam. We apologize for the issues you got with the GNC App. We will be pleased to have our customer support team solve it. Please feel free to chat with us at 👉GNC.com, email us customer-service@gnc.hq.com, or call us at 1-877-462-4700.

No Brands or Login?

I got on the app and tried to use the login and it said it wouldn’t let me login until checkout, which is odd because it used to be able to so I could look at what my Pro membership has on it in terms of points and cash back rewards. These always help me with my purchase decisions, but I’d rather not have to login on the web browser just to see everything because that defeats the purpose of having an app in the first place. After the login fiasco, I then hit Shop Now. Attempting to hit any of the categories on the home screen takes me to the basic GNC options and brand products with no other choices. So I went to go filter and select different brands, but was only given 5 brand options and I know GNC sells so many more. Same thought as the first issue: What’s the point of the app if I’d have to use the web browser?