GolfPass 4+

Great info but crappy layout

I love the tips and videos but there's no rhyme or reason to the layout of the app. If you watch the first video of a segment the next doesn't play next. It might be the 5th video of the segment. Sometimes you have to search after every video to find the next one in sequence. Also it doesn't track which videos you've already watched. I've tried to watch 4 different training videos and after each one it starts repaying the ones I just finished watching. 5 stars for content but zero stars on layout and use-ability.

ASST. Pro Swing thoughts…

I find Golf Pass super informative and easy to incorporate the proper swing thoughts into my game. As a PGA PGM Affiliate Level 1 player,
I am always looking for easy swing thoughts for my game and to help all students learn proper techniques to improve. Golf Pass has succeeded in providing simple examples and proper training videos with instruction to improve anyone’s golf game. From the short game, putting, full swing & fitness, they have covered it all. Emails pop in every week & I can’t wait for the next video. Best golf investment bar none..!

Not Receiving Tee Time Credits with Annual Pass

I purchased the annual pass through the App Store on July 7 and still have not received any of the monthly tee time credits promised as part of the membership agreement. On the App, my membership card lists “member since July 07, 2021” and “valid through July 07, 2022.” It should be for this year, not next year.

I’ve called the customer service number several times to have these issues resolved, and have been told they will be fixed each time, but they still are not. There is no email address to try to contact for further support, only one phone number to call, where I end up having the same conversation each time.

One customer service rep did send promotional credits as compensation for these ongoing issues, but those are only valid Monday through Thursday and I can only golf on weekends, so they are not much help.

Developer Response ,

Hello, Drew. We appreciate you taking the time to review our app. We understand there has been an issue with your membership. Our team is working hard to determine the cause of your enrollment dates being set for a future period of time. You were right in contacting the Member Care Team to communicate this issue. We have alerted the teams internally of the open case. Please contact your Member Care as soon as you can and reference Case #06421238. Our supervisors are waiting to collect additional details from you.