GoPeer 4+

Love it!

My family loves GoPeer! The ease of access to finding a tutor that fits your needs and schedule is second to none. Plus there are so many different subjects to choose from that even the most niche request can be fulfilled. The tutors are patient, knowledgeable and beyond helpful to the children they’re helping. Also, the app is super user friendly which makes the entire process a breeze.

Recent update / changes has made platform almost unusable

We have been using GoPeer for almost a year now and have had no issues there is some type of maintenance done actually there were tutoring classes scheduled on that day and we didn’t even know that the whole system would be down and my son cannot login to his normal tutoring sessions but since that day I’m not sure what’s going on I just tried to click on a message from a tutor and I cannot get it to his bio page to message him or look at information to see whether or not he is a fit for a specific subject it keeps looping asking me to download the app which I’m in the app, and then it goes back to the same page then I try to request a new tutor and it came up with a totally different questioning system did not let me pick the subject also asked me the timeframe that I needed a tutor but then the answers to pick from did not match the question totally different and off topic I’m reading this review because I’m hoping that the developers will read it it’s a great app and system and we pay a lot of money to use it and I think when systems start to slack or go awry and they’re not fixed right away that’s when you lose customers .

Canceling process too confusing

Had a couple issues with their subscription process and when I tried to reach out to have it get canceled/get a refund I was turned down at first and offered tutor credit but I just wanted my money back, I eventually got a refund but only after I said I was going to have to dispute the transaction which was very inconvenient, they should update their refund policy and be more understanding in cases where a mistake had been made, also make canceling subscriptions easier and less confusing(when you are offered tutor credit for wanting to cancel a subscription, it doesn’t cancel the subscription, and you have to go through the website not the app for this). I had gotten this app to get pre calc tutoring but a close family member was able to tutor me instead and I ended up not needing gopeer so I intended to cancel but only found that it didn’t cancel and my card got charged. I have no experience whatsoever with the gopeer tutors so this review is PURELY subscription based and for when I kept getting denied a refund until I said I was going to dispute it.

Developer Response ,

Thank you for taking the time to share this information. I want to personally let you know that GoPeer takes matters like this extremely seriously. On our website, you can cancel your membership anytime via your Manage Billing section. Is it possible that you accidentally didn't cancel your membership when you first attempted to cancel? If so, no worries at all! We can definitely issue a refund because we take matters like this extremely seriously. Unfortunately, the App Store does not tell us who you are other than your username "jtskit", however we would love to personally reach out to give you a refund and free lesson credit + solve any issues you may have experienced. Could you please email our CEO & Co-Founder at ethan@gopeer.org? Ethan will personally help get things all sorted out! We'd love to issue a refund + give you free credit and get these issues sorted out with you -- as mentioned above, please email our CEO & Co-Founder at ethan@gopeer.org because he can personally help out!