Gopuff - Food & Drink Delivery 17+

Best app ever

GoPuff is literally my FAVORITE delivery service app. I’ve had it for a few years now and the growth I’ve seen is incredible. You can get virtually ANYTHING on this app ranging from random obscure beers to healthy snacks to skincare. If I forgot to pick something up at the store or am just feeling lazy, 9/10 GoPuff has what I need. It’s also insanely fast… items get delivered within 30 minutes. I’ve ordered from GoPuff probably 25 times at this point and I’ve only had an issue ONCE. The customer support immediately refunded my money- and my order ended up showing up 30 minutes later. Last month my boyfriend and I unfortunately got Covid, he doesn’t have health insurance so covid tests were $200 at all the clinics around us and the at-home tests were sold out…BUT OF COURSE GoPuff was there to save the day!! They were selling at-home covid tests for just $20 and were restocking them every day. I also love their Sip Program, they do deals with beer companies which allow you to “sample” different beers for just 5 cents a can. Obviously I always add a few 5 cent beers to my order and share with my friends when they come over. I could go on and on about how much I love this app!!

Developer Response ,

Hey there! It is not every day that we receive feedback as detailed and thoughtful as yours. But trust us when we say that it does not go unnoticed. Your comment has given us valuable insight into the services that we provide. Thank you so much! -Faye

Worst app, worst customer service, and thief delivery people

If you want to have the absolute worst delivery experience of your life, please download! It took them four hours to “deliver” my items (ordered at 2 am arrived at 6:45am) and naturally I was no longer awake, so the delivery driver arrived and claimed he gave me the item and even received my pin when likely it was stolen by him. Recourse with the customer service chat box is so inane, you’ll lose brain cells. I was told to wait for over an hour to even ask what was going on (3:10am) and once I did, I wasn’t able to get a response in the chat box until 4:15 — again naturally already asleep. They closed the chat box on me and ended the refund process after 15 minutes even though they left me on read for over an hour. Then I try to get a refund when I wake up the next morning around 9am because obviously my items were never delivered or if they were they were immediately stolen because as we already established they were clearly fraudulent about receiving my pin and delivering in hand. This agent tells me they were delivered and I should be satisfied. Who in their right mind would be satisfied with a 4 hour late delivery when the Gopuff distribution center was 10 blocks away… just pure idiocy. Go to your local deli, go to a 24 hour grocery stores, opt for Uber Eats or DoorDash, this should be the absolute worst case option. I’d rather starve as I did last night then ever use this horrendous app again.

Developer Response ,

Hey there. We're incredibly sorry for any inconvenience and completely understand your frustration. Could you please reach out to us at reviews@gopuff.com with the details so we can look into this further and make it right? - AN

I PAID $40 FOR NOTHING

Ordered a couple of drinks(alcoholic) and the typical process is you receive a confirmation text, then a courtesy call from the driver that they’re on the way, and sometimes another call when they arrive outside because they have to personally hand them to you AND scan your ID since they’re handing over alcohol to you.

You’d think because you’ve ordered plenty times before its be the same process, but no. I ordered some beer and was told they’d deliver my order by a certain time. No biggie, I can wait. But as the time was approaching and they was no heads up on the drivers end, I chose to open the app and track their distance. They were on the way it said. Waited and waited, even 20 minutes past the time they gave, and the driver was still “on the way”. I had no number to reach the driver. I had to just accept the cancellation of my order I emailed Gopuff about the entire situation only to be surprised by their response. In a condensed version they said: we asked the driver and you couldn’t provide an ID so the order was cancelled. I even have screen shots of my call logs and texts. I tried going back onto the app to see if there was another method to get help, and they disabled my account. Doesn’t seem like they care about referrals. I’ll start telling all the people I referred to begin deleting Gopuff from their phone. If you can’t take care of your customers, you don’t deserve new ones.

So in short I was charged for nothing