Great Wolf Lodge 4+

Not cheap, but fun. The room includes access to the water park. To have fun though and do all the extras (mining, mini golf, arcade, MagiQuest and wand, ice cream cone, cup of candy) you gotta buy a Wolf Pass (largest package) which is $80 per kid. The rope course is also extra. Not included in any package, and it’s $20 for unlimited daily access. There is a family package available. Our suite was called Grizzly Bear Suite and it was comfy for five. Two bedrooms, two bathrooms- one king, 2 queens, and a hide-a-bed. It was on sale for about $500 a night. Usual price was listed at $900. Second floor is very loud. The higher up you go, the better. Also, cabanas are extra and not worth it. You use your wristband to swipe for everything and the room is really close. No need to bring purses or phones or valuables in the water park. The MagiQuest is worth it, it’s super cute and the kids run around the hotel finding clues to save the day. The wands activate interactive stations, which is a delight. Overall AMAZING kid experience and parents- bring the Tylenol.

So far, the app has only proved to be a money making service promoting upgrades when we have already not gotten what we paid for and had to intensely ask for the most basic of services. Our room was ready 1.5 hours after check-in. We were told to just go to the water park after we drove 14+ hours with a 5 year old in the car. Meals have to be purchased in your package or added as an upgrade and if you don’t do these things, it’s expensive and not worth it. We were given a meal voucher for breakfast after asking for a set time when our room would be ready and were never explained to how it works. We were sat for breakfast when trying to use it and then were ignored for the first 20 minutes until we asked for a server to come. Other tables around had poor service as well. People sitting for 30+ minutes to pay and leave as well as waiting for drinks upon arrival. Even then, for us, the voucher was not explained clearly. We have never had to complain just to get basic services before and have not had the best stay so far. It is crowded and the employees present with a lack of care. For the amount of money we paid to have a great vacation, this is not it and at this point, we won’t return. (Location: Wis. Dells, Wisconsin)

Poorly managed, staff all seemed against each other, saw arguments often. No one is trained properly. The hours are wrong on the app. Nor did the employees know the hours. Employees spent most of their breath complaining about management. The ones that were knowledgeable, and seem to know somewhat what is going on mostly gave away product and earned cash Tips, this was what I can only assume they have lost faith and are no longer loyal to the company. Mimosas and bloody Mary’s out at breakfast but available at the pool. So no communication. Don’t bother ordering a pizza. You most likely will not know where or how to order it. You may or may not get it and if you do it WILL be wrong. Lots of Broken equipment making cocktails and food hard to make in a timely manner. Again, showing the management does not care about their people. On to magiquest, our 13 year old had the CC on his wristband and your employee said his personal rule is to have parents sign. Since when did staff get to make decisions for a National Company. Dunkin Closed on a Sunday morning??? Looking in the hallway grub hub is capitalizing off of you because food is unavailable. We Tried to get an itemized receipt and employee did not know how to print. $3000 in 2 day stay. Please do not waste your money.