Grid Money 4+

Easy Setup and Access to Money!

Grid is super helpful when you need money in advance. All you do is link your bank account information with Plaid, super secure, and then they offer advances between $50 and $100. You can choose to have that advance instantly deposited to your account if you link the debit card associated with your account and pay a $2.99 fee along with the amount of advance in two weeks or have it ACH deposited with no fee and just repay the advance amount in two weeks as well! Very helpful if you pay your advance, they make it available for withdrawal again after repayment is received. I’ve had no issues so far with them and will continue to use them when I need to advance a few bucks. They also offer a secured credit card where the amount you deposit, up to $3,000, becomes your credit limit for those seeking to build or rebuild their credit. I haven’t tried that feature so I can’t say much about it regarding that experience.

No Suppprt

Update - (it doesn’t get any better) I have been trying to change my bank account since last Friday and cannot. I’ve emailed support to cancel my account 3 times in the last 48 hours since they don’t work with chime banking. And only response I get is to try to get me to stay for the grid credit line which they have told me numerous times is not available in my state. I can’t be much clearer when I say cancel my account. They’re so desperate to get that $10 month subscription pay.

I have been messaging support for two days now with no response bc I had an unexpected bill to hit and needed to cover it. They’ll instantly take your money when you repay but won’t allow you to advance for at least 3 business days. I repaid early by 4 days (money was taken out of my account immediately so I’m counting that as day 1). If I had known about the bill, I wouldn’t have repaid the advance early. Regardless, don’t expect much help from support. They have ignored me all day. Their PayBoost is not accurate either. I purposely have more taxes withheld from my paychecks every week to get a refund. Payboost is claiming I’m underpaying. IRS estimator is claiming I’m overpaying. I was curious to see how well it works considering nothing else works like it should in Grid. Don’t waste your time. This is actually my second go around with grid. I was really hoping they got better over the last year bc the things they promised sounded great but they have not gotten better

Respuesta del desarrollador ,

Hi there! We're sorry to hear your experience wasn't so great with Grid. It looks like your concerns were addressed and resolved. Please feel free to reach out should you have any further questions or concerns! Thanks for trying Grid!

Not getting benefits promised and no way to contact support

For the past 6 months I’ve been a paying grid+ customer. I have a credit line. I’ve paid my bill early every month for the past 6 months. I’ve deposited via direct deposit more than double the requirement monthly. I pay my subscription monthly and I’ve not been able to redeem my rewards for the past 30 days. I also didn’t receive my credit line increase for April no reached out to customer care via chat and they told me the first two weeks of asking that they were having payment process issue and they would update me. Then after week 3 they said I need to set up direct deposit in order to redeem rewards. Ive done that and met all requirements for 6 months. I’m not able to call anyone. The chat bot doesn’t answer my questions. I’ve opened several tickets and they are refusing to answer my questions. I’m now feeling very uneasy about depositing money into this account and paying monthly. 30 days with no answers from a bank is extremely suspicious and stressful. I’m starting to look into other options Or possibly removing my direct deposit and closing the account. I’m really scared and starting to regret using the app. It’s incredibly hard to get support. I’ve held up my end and I’m not getting what was outlined when signing up. Please consider this before using this app. I’m scared to continue using the app at this point.