GROHE Sense 4+

Used to be 5 stars

Update:
The good - GROHE was actually right in detecting high volume of water. Found out a toilet was running. Fixed that and the alarms stopped. Today we had to have two water heaters replaced. When they started filling up the water heaters, Grohe alerted and shut off water detecting a pipe break? Anyway it was a lot of water running.
The not so good - sometimes when clearing alert messages and trying to get the water turned on, it keeps alerting and shutting off again. Then it detaches from our wireless network and I have to go through a wifi connection process. Eventually all is good.

In past couple of months, the water will shut off even though we are at only 2/3 daily average water usage. It keeps saying you’ve exceeded daily water. It refuses to turn back on! I had to turn off the notification for high water usage/turn off water in order to turn our water back on. Then the water would turn on however the device isn’t worth two cents if you can’t depend on the warnings or have to leave them off!!! I’ve turned the high usage notification back on now that the water finally stayed on. This has happened twice in the past couple of months. Thank God we were at home and able to verify no water leaks. PLEASE GET THIS FIXED ASAP!!!!

Developer Response ,

Hi Packfan3, we would kindly ask you to open a customer service ticket by logging in at sensehelp.com and describing the issue. This is so that we can offer you the best possibe support. Kind regards, your Senseguard team

Device works new updated app poorly done

The previous app allowed the bar chart and you could read the text in the boxes. The new app only uses a graph and truncates IMPORTANT text and data if you select weekly monthly or yearly. The new home screen uses half of the space to allow you to add a sense. If i want a sense I’ll purchase one. I do t need your poor excuse to upsell. Bring the old home a screen back. And now i must log on after exiting the app.
Come on guys CHECK BEFORE YOU RELEASE NEW APP UPDATES. Bring back the bar graph as well.

Grohe is a 5-Star Company

I have two sense guards and various other sense hockey pucks. I had some serious issues with them when I first purchased them. I worked closely with customer service in Germany and all of them were resolved. Grohe listened to my concerns and fixed everything to my satisfaction.

Developer Response ,

Hi rhusse1, thank your positive feedback! We are happy to hear that you are satisfied with our App and it's functions. If you need any further assistance or have additional requests, please feel free to let us know. Kind regards GROHE Sense Team