GROHE Sense 4+

Grohe AG

    • 1.3 • 28 Ratings
    • Free

iPhone Screenshots

Description

The GROHE Sense app is at the heart of the GROHE Sense system, which offers you protection from water damage. The app allows you to continuously monitor and control your GROHE Sense and GROHE Sense Guard - at any time. Learn more about your water consumption and the associated costs.

- alerts you of pipe breaks, leakages or unusual waterflows
- monitors temperature and humidity in your home
- warns you of the risk of frost
- shows your history of water consumption and related costs

What’s New

Version 1.8.3

Our team is constantly working to optimise the GROHE Sense app and to provide you with the best possible protection from water damage. These are the updates:

- Debugging and performance improvements.

Ratings and Reviews

1.3 out of 5
28 Ratings

28 Ratings

Dsol283727 ,

Extremely disappointing

By far the worst-designed and most difficult to use smart home app I have ever used. The hardware may be good (hard to know) but with this interface it’s totally useless. I have had to delete and redownload the app virtually every time I have needed to use it and the support has not been helpful. Grohe — you need to redesign this app from the ground up. It is truly awful. Especially considering what this system costs. As it is, I could never recommend it, and it does not make me want to use any Grohe products in my new home.

Developer Response ,

Hi Dsol283727, we are sorry to hear that you feel this way. We want to assure you that the devices provide the same protection to your home despite any unexpected behaviour from the app. If you have already opened a customer service request, our support team will get back to you as soon as possible. Best regards, your Senseguard team

TM15TM ,

Terrible App

I constantly have to re down load the app to get it to stop churning/thinking. It is not my internet connection as all my other apps work perfectly. I wish I had never purchase this GROHE product. If I have a shutoff It will take 2 or 3 tries to get it to stop saying I have a problem in order to restore water flow.
I was asked by GROHE to be part of a focus group to assist with further development of the app. I never heard anything further.
Please overhaul this app-there is a reason why it has such a low rating!

Developer Response ,

Hi TM15TM, thank you for your review. We are sorry to hear that you are experiencing these issues. We would love to help solve the connection problems that you mentioned, please contact us at contact@senseguard.com so we can jointly work on solving the issues you are facing. We will investigate why you have not to heard back from us regarding the customer panel/focus group. Best Regards, your SenseGuard Team

Sense Guard User ,

Water softener alerts Sense Guard to turn off

When my water softener goes into a regeneration cycle the Sense Guard turns off the water. As a result dirty water get circulated and coats my glassware.

I called GROHE support a couple of days ago and they said they will email me solutions.

I asked for a way to tell the Sense via its App when to ignore large water use…that is when my water softener will be regenerating.

They, at least as of yet, sent me nothing. I guess I have to call again and wait on hold for 45 minutes listening to horrible constantly repeating the same think holding message.

If I knew this was going to happen, I would never have paid over $500 for this gadget.

Including the app keeps saying it can’t complete its test but I can find out what course of action I should take.

Developer Response ,

Hi Sense Guard User, and thank you for your review. Unfortunately, we have not received such a call in our SenseGuard customer support. It could be that you have reached the classic GROHE support. We would like to receive more information regarding the issue you are facing. Therefore we would kindly ask you to open a customer service ticket at contact@senseguard.com so we can work on a solution jointly. Best regards, your Senseguard team

App Privacy

The developer, Grohe AG, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:

  • Usage Data
  • Diagnostics

Data Linked to You

The following data may be collected and linked to your identity:

  • Contact Info

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Contact Info
  • Identifiers
  • Usage Data
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

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