GTE Mobile 4+

I joined the GTE credit union upon being hired as a teacher and learning about the services over twenty years ago. I have since retired an am fortunate to remain eligible for membership as I handle my financial matters beyond my teaching years.

The scope and financial resources offered by GTE are multi-layered and sometimes learning and using them is complicated. I have learned, however, this is all guided by the commitment to remain a high quality resource that brings features, security and affordability to account holders like me who see this as a great benefit I would not be able to find through other commercial banking institutions at such affordable rates.

Sure, the phone answering technology and recordings are awkward and impersonal. The banking institution, for a teacher, is imposing and less personal than when I first dealt personally and face-to-face in the previous north side office in Ocala just down the street from my high school teaching location. That was then, this is now.

Once I do, however, work my way toward the right voice on the phone, the assistance is just as friendly and helpful as the contact that hasn’t, thank goodness, changed one bit. And when I enter the office in person, those smiling, friendly faces have not changed one bit in over twenty years. They’re informed, professional and make me feel like the most important person in the room - just as they did my first visit.

Thank you for taking time to share your story and for being a member owner!

They took my MINOR SONS MONEY AFTER HIS MOTHER PASSED AWAY and told me there is nothing they can do to return it. She was the adult signer that is required for a minor child’s account and when she passed away unexpectedly at 39 years old, they used my sons account as an overdraft to cover an automatic debit bill that she had set up. This happened before we were able to get the death certificate and have her accounts closed and my name placed on his account instead of hers. I have been calling, emailing and stopping into the branch for 3 weeks while they dragged this out and keep telling me they are trying but it’s always another department or person that’s not in the branch to look you in the face when they tell you “ Sorry we are unable to return your sons $150 because of right to offset”. How heartless to keep a child’s entire paycheck from his job at the grocery store when he’s got enough to deal with losing his mother. I am beyond disgusted and will be closing all accounts with this cold hearted institution since all they care about is money or profit. How can you tell me somebody, somewhere in this organization won’t do the right thing for a 16 year old boy who had to pay his mothers final bill. Disgusting business practice. Do not give this company any business.

I am sorry to hear about the passing of your wife. Our condolences are with you and your family. I apologize for the inconvenience and stress this caused to your family, this is not the experience we want anyone to have, let alone under these circumstances.
My understanding is that you were able to get in contact with our leadership team and the issue has been resolved.
Please let us know if there is anything else we can do for you.

Have been using app error free since inception. Recently I started receiving following error message “Request has timed out” with Okay button. Pressing okay does nothing, screen continues to display the error. Closing app and reopening error continues to display. Have deleted app multiple times and still get same message. Waited 2 days last time before reinstalling and appeared everything was okay. Once I tried to go to different account, received the time out error message again with same issues. The automated chat is of no use. I ended up using the Internet version of app on phone.

We sincerely apologize for the troubles you've had with the app and thank you for the feedback. We'd be happy to take a look into this for you, please contact us at +18134146505. Thanks again!