Navigate Studen‪t‬ 4+

Good app but could use a little something

This app and concept is pretty cool. I honestly like it. My problem is with the user interface though. It feels like a giant web page that’s trapped inside an app. I understand that technically that is was Navigate is but still. My other problem is with logging in. If I exit and close the app, even just for a short amount of time, it makes me find my school and log back in again.

Poor UI - confusing and outdated

Initially, I didn’t have an issue with the app. However, after the recent update, the app is super clunky, not user-friendly, and it’s too crowded. I don’t know how/if they got approved under ADA guidelines with how squished the information is. I also don’t get why you guys changed the available times option in general to having to press on individual days which is extremely time consuming. The developer team definitely needs some sort of testing group to try out every update before releasing it because the user inference is clunky, cluttered, confusing, and visually unappealing. Not easy to navigate at all.

Developer Response ,

Thank you for your feedback, and we are sorry to hear about your challenges with Appointment Scheduling. To conduct further diagnostics regarding your concerns, please email our support team at NavigateTechSupport@eab.com with your school name and your user ID, and let the team know that you are following up on this review. We would be glad to assist and look forward to hearing from you.

Umm

First it took me almost 15 days to create my school account now this. I can’t even login to the app using my CUNY first account. Idk what they are asking for but nothing works clearly. Now I have to talk to my ASAP advisor again and figure out what does this app do and how can I login. And the last time I talked to one of the people from service desk the guy told me idk what’s wrong with my school account and left the call just like that. I mean why would he be working in service deck if he doesn’t know what the problem is. I feel like dropping out.

Developer Response ,

Thank you for your feedback, and we are so sorry to hear about your difficulty logging in. It sounds like you were having some trouble getting your school email address and access set up, which has to be created before you can log into Navigate. To conduct further diagnostics regarding your concerns, please email our support team at NavigateTechSupport@eab.com with your school name and your user ID, and let the team know that you are following up on this review. We would be glad to assist and look forward to hearing from you.