H-E-B Debit 4+

I usually have used the H‑E‑B Netspend prepaid account and payed the 5 dollar monthly fee to have a checking and saving account since about 2016. When I found out H‑E‑B has a valid debit card i immediately got one so I can start using my account and more places since some don’t take prepaid cards for traveling and such. Since getting it a year ago I have had no issues. I get my daughters SSI and paycheck despite’s 2 days faster and hope it keeps working great . If you have trouble getting a regular bank account cause if late fees and pay due balances then I recommend this one for sure. Also it’s in my State of Texas so that’s pretty cool too.

We appreciate the review for the H-E-B Debit mobile app! If you have additional suggestions, please write to us at prioritycare@hebdebit.com with your name, email and phone number.

I signed up for this card online. I was asked to provide proof of identification. Between the time I was asked to provide the proof and the time that it took me to gather the proof to upload it, the system timed out and would not let me start the process over. I stopped trying and completely forgot about it. A few days later, my card showed up in the mail. Ok, so I go to activate it online… enter the card info and it says they need further details please call a 1800#. I called. A gentleman answered with a heavy accent and he kept asking me “the year the account was created”. I thought it was an odd question since this card was just rolled out this year. So I kept asking him which account he was referring to and he said he couldn’t answer that question. So he just kept asking me the year the account was created so I finally answered “2022”. He then said he was going to transfer me to someone who can help me continue getting my account set up and then the call dropped. I tried calling back and the number would not go through. HEB is an amazing company that makes a ridiculous amount of money. Y’all can do so much better than this. This was such a huge disappointment.

Oh no! We're sorry for the difficulties you've experienced with the HEB Debit activation process. We are happy to look into this further. Please email us at prioritycare@hebdebit.com with your name, email, and phone number so we can contact you and address the concerns you've raised.

I signed up for this card immediately when it was introduced. There were so many issues initially with use of the app I gave up on trying. Months later, I decided to give it another try because I was hoping that some of those bags and issues have been fixed. I attempted to mobile check deposit yesterday and it seemed to go through but I never received a confirmation email and there’s no sign of a pending transaction anywhere in my account. I then contacted support to find out how to determine if I had a pending transaction for the deposit. All I received was an AI generated answer that absolutely did not answer my question. As much as I want to love this because I love H‑E‑B, this is an absolutely awful mobile product.
I now have a check that I’m pretty sure did not get deposited but can’t really do anything else with it through a real bank that knows what they’re doing because I’m unsure. I did use the free option that takes days to show up and believe this was intentional from the bank/app and it more than likely occurred in order to increase the odds of me using the option with a fee in the future.

We are very sorry to hear about the technical issues you are experiencing with the H-E-B Debit mobile app. Please email us at prioritycare@hebdebit.com with your name, email and phone number so we can assist you.