Hand and Stone 4+

Pros: The app is snappy. It only takes a few screens to book. I can select “any therapist”, “female therapist”, or a specific therapist.

Cons: Crashed a couple times right after I downloaded it. I can’t select multiple (but not all) therapists. There is one therapist at my Hand and Stone I don’t like and would like to avoid. I am able to select a zero charge service (cant do on the website) since I have a membership but when I get to the last screen it shows a charge but does not show which therapist I’m booking. My favorite therapist goes by Jan but that name isn’t in the app and there is a Janelle, Janice, and Janine. It has to be easier to the choose therapist(s) I want or I have to schedule by phone which is a pain because it takes so long to find the therapist and date and time that works.

I’ve been a member for over a year now. I made an account on this app with the same email/information I have for my account at the spas. When I click on “memberships” in the app is says “No purchased membership to display”. There is no help/chat function in the app, and I can guarantee that if you try to ask the people at the reception desks in the Hand and Stone spas they’re going to have no idea either (which why would they? They’re not the ones who made/designed the app)

So it makes this app useless to me because I can use my membership credits by simply calling the spa location I want to go to, which makes it easier and I can get help if I have questions about anything. I keep waiting for this to be usable because it’s not always easy for me to call during business hours with my work schedule.

If there’s something I’m missing in the app about how to fix this problem please let me know and I’ll change the rating but this is either the 3rd or 4th time I’ve tried downloading this app since I just got the email it was “updated” but still can’t figure this out.

I’m not sure what happened but I was able to easily book a 90 minute deep tissue massage easier.
Now “rebook” didn’t work at all for that type, “quick book” doesn’t seem to let me choose the type/time (keeps showing 60 minute Swedish after selecting upgrades) and “book massage” forces me to pick Swedish then “add-on” “30-minute upgrade” and “deep tissue upgrade”.
I guess this is ok, but I thought it used to show 4 options so you could simply click “90 minute deep tissue”

It only shows “any therapist” on the appointments screens (the website shows you who was assigned ). Also, I think it’s blocking me out of my own selected time if I back up to look for a different day/time and then come back to the time I previously selected.

Otherwise I’m glad the app is available… It makes other parts of booking more straightforward like remembering the last location and allowing self check-in.