Manage your Hanover account from the palm of your hand. With Hanover Mobile, you can view important policy information, pay your bill, report a claim, and much more. Just sign in with your My Hanover Policy account, or create a new account directly within the app.
With Hanover Mobile, you'll have access to:
Policy information – view policy number, effective dates, and more
Billing – view billing statements, easily pay your bill within the app and sign up for paperless billing
Report a claim —File personal lines and commercial lines claims and view status of open claims
Contact information
• Get in touch with your insurance agent by phone or email
• Call our customer service representatives
Easily manage your account
• Log in with fingerprint or face id
• Update your profile and contact info
…and much more.
We would love to hear from you. If you have feedback, questions, or suggestions for the app, please email us at MobileSupport@hanover.com. If you need help with a policy or a claim, please contact your independent agent or call 800-853-7536.
All use of the Hanover Mobile app is subject to the Hanover End User License Agreement https://www.hanover.com/mobile/eula.html.
This app is ridiculous in that it only loads half the time … wasting my time and putting me in a difficult position if I need the info stored on it quickly.I’ve even been on the phone with customer service and asked for information to be emailed only to find it on the app that I couldn’t open later.Also, when they did email a copy of my declaration page they sent in a pdf that I wasn’t able to open on my iPhone ( not an ancient model either )
Updated: Service Unavailable Error
7612zdr
Update: I downloaded the recent update. No change. The issue I believe, is that this app will NOT work while using a VPN. Ridiculous! Please address this! This is a MOBILE app -meaning it’s used on public WiFi. A mobile app must work with a VPN or it’s useless to me and will be deleted. Even my banking apps work with a VPN. I haven’t been able to login to this app for months and months. It stopped using Touch ID and now I have to type the pw in every time. But it never gets past that screen and always gives the service unavailable error after spinning for several minutes. Hellooooo? Anyone at Hanover around?
Many app glitches
RGAgui
The app as a whole is great. However, it has way too many glitches. The Face ID does not work when trying to log in even though the toggle option is there. Once you manually log in the page buffers for way to long only to say there was an error try again later. Then after 3 attempts to get in it finally lets you in.
App has little bugs that need fixing
Dudeitsjoey
The app is easy to navigate but few things wrong. The app overlaps the iPhone X display. Also when you look at your insurance card, I have multiple names and cars on the insurance when I click on any car, it just shows the first persons name. That should get fixed, should have each car registered to the actual driver. Or at least all names.
Digital Document Center now available for the mobile app
- Quickly view and download policy documents
- Download and share claims related documents
Version 8.2
The developer, The Hanover Insurance Group, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
Data Linked to You
The following data may be collected and linked to your identity:
Financial Info
Usage Data
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
Diagnostics
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Accessibility
The developer has not yet indicated which accessibility features this app supports. Learn More
Information
Seller
The Hanover Insurance Company
Size
58.4 MB
Category
Finance
Compatibility
Requires iOS 14.0 or later.
iPhone Requires iOS 14.0 or later.
iPad Requires iPadOS 14.0 or later.
iPod touch Requires iOS 14.0 or later.
Mac Requires macOS 11.0 or later and a Mac with Apple M1 chip or later.
