Manage your Hanover account from the palm of your hand. With Hanover Mobile, you can view important policy information, pay your bill, report a claim, and much more. Just sign in with your My Hanover Policy account, or create a new account directly within the app.
With Hanover Mobile, you'll have access to:
Policy information – view policy number, effective dates, and more
Billing – view billing statements, easily pay your bill within the app and sign up for paperless billing
Report a claim —File personal lines and commercial lines claims and view status of open claims
• Get in touch with your insurance agent by phone or email
• Call our customer service representatives
Easily manage your account
• Log in with fingerprint or face id
• Update your profile and contact info
…and much more.
We would love to hear from you. If you have feedback, questions, or suggestions for the app, please email us at MobileSupport@hanover.com. If you need help with a policy or a claim, please contact your independent agent or call 800-853-7536.
All use of the Hanover Mobile app is subject to the Hanover End User License Agreement https://www.hanover.com/mobile/eula.html.
- Bug fixes and minor improvements
Ratings and Reviews
App NEEDS an UPDATE
Just downloaded this app so that I could pay our annual auto/homeowners’ insurance policy. I have not had much experience with the app but I’m aware of at least two significant issues that require fixes.
Issue 1: I opted to use “Face ID,” which can be very convenient but perhaps not in this case. When using the “Log Out” feature the app does not automatically shut down, instead it quickly goes to Face ID scan, staying open. This glitch could pose a security risk, and is why I’ve assigned only 2 stars.
Issue 2: Immediately after paying the bill the bottom of next page showed “Load Error,” which seemed to disable the Print feature. Although not my preferred method, I was able to take a screenshot to use for my files.
On the bright side, all I had to do to initiate the app was to sign in. Our policy info immediately populated the app so that payment was fast and efficient.
When the two above items are fixed I’ll be glad to give a high rating.
Useful if it loads
This app is ridiculous in that it only loads half the time … wasting my time and putting me in a difficult position if I need the info stored on it quickly.
I’ve even been on the phone with customer service and asked for information to be emailed only to find it on the app that I couldn’t open later.
Also, when they did email a copy of my declaration page they sent in a pdf that I wasn’t able to open on my iPhone ( not an ancient model either )
Many app glitches
The app as a whole is great. However, it has way too many glitches. The Face ID does not work when trying to log in even though the toggle option is there. Once you manually log in the page buffers for way to long only to say there was an error try again later. Then after 3 attempts to get in it finally lets you in.
Data Linked to You
The following data may be collected and linked to your identity:
- Financial Info
- Usage Data
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
Privacy practices may vary, for example, based on the features you use or your age. Learn More
- The Hanover Insurance Company
- 38.8 MB
- Requires iOS 13.0 or later.
- Requires iPadOS 13.0 or later.
- iPod touch
- Requires iOS 13.0 or later.
- Requires macOS 11.0 or later and a Mac with Apple M1 chip or later.
- Age Rating
- © The Hanover Insurance Group