Hanover Mobile 4+

Name: Hanover Mobile
Rating: 2.1 (94 reviews)
Author: The Hanover Insurance Group

The Hanover Insurance Group

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- 2.1 • 94개의 평가

- 무료

설명

Manage your Hanover account from the palm of your hand. With Hanover Mobile, you can view important policy information, pay your bill, report a claim, and much more. Just sign in with your My Hanover Policy account, or create a new account directly within the app.

With Hanover Mobile, you'll have access to:

Policy information – view policy number, effective dates, and more

Billing – view billing statements, easily pay your bill within the app and sign up for paperless billing
Report a claim —File personal lines and commercial lines claims and view status of open claims

Contact information
• Get in touch with your insurance agent by phone or email
• Call our customer service representatives

Easily manage your account
• Log in with fingerprint or face id
• Update your profile and contact info

…and much more.

We would love to hear from you. If you have feedback, questions, or suggestions for the app, please email us at MobileSupport@hanover.com. If you need help with a policy or a claim, please contact your independent agent or call 800-853-7536.

All use of the Hanover Mobile app is subject to the Hanover End User License Agreement https://www.hanover.com/mobile/eula.html.

2024년 10월 27일

버전 6.6

- Minor changes and bug fixes

2.1/5

94개의 평가

App NEEDS an UPDATE

Just downloaded this app so that I could pay our annual auto/homeowners’ insurance policy. I have not had much experience with the app but I’m aware of at least two significant issues that require fixes.

Issue 1: I opted to use “Face ID,” which can be very convenient but perhaps not in this case. When using the “Log Out” feature the app does not automatically shut down, instead it quickly goes to Face ID scan, staying open. This glitch could pose a security risk, and is why I’ve assigned only 2 stars.

Issue 2: Immediately after paying the bill the bottom of next page showed “Load Error,” which seemed to disable the Print feature. Although not my preferred method, I was able to take a screenshot to use for my files.

On the bright side, all I had to do to initiate the app was to sign in. Our policy info immediately populated the app so that payment was fast and efficient.

When the two above items are fixed I’ll be glad to give a high rating.

Updated: Service Unavailable Error

Update: I downloaded the recent update. No change. The issue I believe, is that this app will NOT work while using a VPN. Ridiculous! Please address this! This is a MOBILE app -meaning it’s used on public WiFi. A mobile app must work with a VPN or it’s useless to me and will be deleted. Even my banking apps work with a VPN.
I haven’t been able to login to this app for months and months. It stopped using Touch ID and now I have to type the pw in every time. But it never gets past that screen and always gives the service unavailable error after spinning for several minutes. Hellooooo? Anyone at Hanover around?

Useful if it loads

This app is ridiculous in that it only loads half the time … wasting my time and putting me in a difficult position if I need the info stored on it quickly.
I’ve even been on the phone with customer service and asked for information to be emailed only to find it on the app that I couldn’t open later.

Also, when they did email a copy of my declaration page they sent in a pdf that I wasn’t able to open on my iPhone ( not an ancient model either )