MSUFCU Mobile 4+

It feels like every update makes things confusing and difficult to find. A couple of years ago, they made a big announcement about how they do transfers by asking where you want the money to go TO first, then where it is coming FROM. That sounds okay in a description until you try it and realize that your brain wants to know where stuff is coming from and then where it is going to. It is impossible to get used to. Why do you need a big announcement to tell people that you are going to reverse the order of transactions to something that is counterintuitive? Just leave things the way they work. You can’t find scheduled transfers without looking at the calendar, but they don’t tell you that. You can see transfers in one place, but can’t edit unless you go to another. Seriously, I love my credit union. Their customer service is top notch and I have always loved banking there, but the online stuff feels like it is being run by a team of penguins from Madagascar. Please consider an overhaul!!!

Hi, thank you for sharing this experience with us. We have shared in with our team. Thank you.

Disappointed that the app is posting my payment as past due. I pulled out mortgage documentation and I have paid matching each payment thus far early. Contacted customer service and they said I was right app is wrong they will contact the developers. I would hope development would move quicker to resolve such issues like this. Now I am showing a past due amount in the total but it’s not listed “yet” as additional owed. They are going to make additional work required if this does process through to remove that from my account. What if this posts to credit bureau? I won’t be happy. The app and the online baking system should be one in the same. I was told online was correct app was wrong why that just not exercising common sense when developing. Both need to match

Besides this issue the mortgage app needs to consider building to be more flexible allowing additional principal to be paid in the payment rather than a requiring two payments to be processed. I understand the payment has to be paid in full therefore not allowing the total to be adjusted but adding a row and drop down for additional principal that would than total the two lines together to process should be a simple update. Just a suggestion.

Thank you for sharing this with us! We have shared it with our team. We appreciate your feedback.

I recently opened a joint account, which came with a separate login (didn’t expect that). Now that I have two logins, the one thing I feel is missing in the app is the ability to easily switch between them. In order for me to log into my joint account, I have to sign out of my personal one and then type in my UN and PW for my joint one (I don’t have to type those for my personal because I have them saved and use Face ID) and then make sure I tell the app not to erase my saved login info before logging in. I’ve seen other apps that allow you to save multiple logins, and then you have a quick and easy “switch to” UI to jump from account to account. I get that banking needs to be super secure, but I don’t feel like the ability to save multiple logins would cause any more of a security issue than being able to save 1. And even the “switch to” UI could utilize Face ID or some other security step - it’s really the entering UN and PW and making sure my other one doesn’t get overwritten that annoys me.

Hi, We appreciate you taking the time to share this feedback. It has been reported to our team. Thank you.