Happiest Baby, makers of SNOO 4+

Won’t connect

Update: The developer contacted me after my review and told me it’s a known issue with Eero routers. They told us how to fix it and now the app is connecting. I agree with others that timestamps on the “racetrack” view would be nice but you can find that information by double tapping or going to the other view options. I liked the way the old app looked better but I suppose I’ll get used to this one and it will be just fine.

The new app won’t work. When I open it, it says “Oops! something went wrong. We had an issue loading the app, please wait a few minutes and try again.” I have tried for days to get it to load and it just keeps giving me that message. Thankfully we still have the old app otherwise the SNOO would be an extremely expensive, uncontrollable bassinet. Fix it, please! And definitely don’t deprecate the old app!

Developer Response ,

We're truly sorry to hear this! Our team found an issue with Eero routers and we're working with them on a solution. In the meantime, try adding happiestbaby.com to allowed sites (https://support.eero.com/hc/en-us/articles/360045634132-Block-Allow-Websites), or you can add a guest network and change the SNOO Wi-Fi® network in the Happiest Baby App. If you're not using Eero routers in your home, our team would like to speak with you to provide you with additional support. Please connect with us at support.happiestbaby.com

App is necessary evil

We are on our second time Snoo and the app user experience has only declined over the past 4 years since our first. We have bought both Snoos used for half price and resold after - I recommend this as the Snoo is far overpriced for how little customization is offered by this app. There is no way to use the Snoo effectively without this app which continues to decline. The physical product is great but this app alone makes the asking price too high.

The most recent app update removed the ability to double tap to zoom into sleep details. Instead they added the ability to track feeds and diapers which is unintuitive and unnecessary. Many better apps like Huckleberry track those things much better, I just need the Snoo to tell me about time in bassinet and levels etc. which is almost impossible to find now. The app has to be manually opened each time to lock the Snoo from automatically turning up levels which should be available as an option but is not. Instead they send me notifications recommending I allow the Snoo to increase speed!! I want to be in charge of how I use the Snoo but it is very difficult to customize. In 4 years the app has added no improvements or increased customization and only become more convoluted and frequently disconnects from the Snoo itself. I wish the app could be as sleek as the physical product and provide me with easy customization of sound levels and motion limits if I want them.

Need time stamps on the daily log!

Overall the app is ok but I strongly prefer the look and functionality of the old SNOO app. Specifically I wish the daily chart had time stamps that showed you the exact time your child started and ended their time in the SNOO (the way the SNOO app displayed the times on the daily sleep chart). I used that constantly and find it very annoying to not have that information easily available at a quick glance.

Double tapping to zoom in is not helpful as the chart is not user friendly and doesn’t give you the info you need at a glance (time stamps so you know when you kid went down for a nap or got up from a nap). The actual chart doesn’t show the time stamps and the scrolling log on the far right isn’t helpful at all in my opinion. It’s just not a user friendly experience and doesn’t give you the info you need whereas the SNOO app was perfect in that sense. I’m still using the old app bc the happiest baby app is so poorly designed and so hard to make sense of (again, specifically when it comes to seeing time stamps bc with a young infant you are closely watching wake times so you need to know when they woke up to anticipate when they need to go down for their next nap).

Developer Response ,

Thank you for sharing your feedback and we'll pass this along to our team. For more details on your daily chart, double-tap to zoom in. Our Product Development team is working to improve the family experience as we continue to build out the Happiest Baby App.