Harmons Grocery 4+

I have been a shopper at Harmons for a very long time and over the last several years, have tried to use the app effectively however it tends to be more frustrating than helpful. Many times there is an error message when trying to log in and there is no recourse to fix it. I was in the store today hoping to get my freebies I’ve earned but couldn’t log in (even online) to view my account. It would also be nice to view past order as well as look up in the app the prices and quantities available of products in the store before heading there. I’ve also had problems with it keeping the location of the store closest to me. It’s not fun to select that over and over each time I do a drive up option. It would be nice if it just remembered my favorite store.

A friend recommended I switch from Smiths delivery to Harmons and I can’t figure out why, the app is miserable! I spent two hours working on my order which was very slow and buggy and by the end I couldn’t make the purchase anyways because my account had an old phone number and for some reason the system recognizes my current number…ok, well don’t stop the purchase, merge the accounts! Even when service agents say they’ll fix it, they don’t. I’m onto my second purchase with same exact issue. What is interesting is both times I was blocked in the app from scheduling delivery (it just wouldn’t work) and how often I have to keep entering my password throughout the app. It’s just a miserable experience! Use all that money you charge on expensive groceries to hire excellent UX and Engineers! I gave your delivery service a try and had to pick up both times. You app makes my phone HOT, literally! That is worrisome! I won’t try again.

I would like to see my purchase history and understand how I earned my points. It was also confusing to sign up since got a card in the store. The app wouldn’t accept my card number. I tried to give feedback in the app but the survey link says the survey is no longer active.