Smith's 12+

Pretty Awesome!

I work full time and am a single mom and this concept is brilliant! It’s easy to order and easy to pay. After my first initial ordering the app saved my most ordered items for me to refer back too- I use to do 100% of my grocery shopping at Safeway but I completely do my food shopping at Smith’s - Safeway will definitely need to step it up. For the most part there has been no issues when I revived my order- with the exception of the items they didn’t have which you can substitute. When your order is ready you simply park in the designated area- give em a call and they will literally load up your purchase without you ever having to leave the car. I guess this will jeopardize me meeting the love of my life in the produce isle but it’s worth the risk. Small tip- you need to give them time to get your order together as well as other orders so you need to order a few hrs ahead to get the time you want- I usually order 1/2 day to a day ahead of time. Give them a try- the first 3 orders are free and after is about a $5 fee.

Its-a-o-k

I’m super busy with work so I have my groceries delivered often and it’s just ok, not great. The reason is because it’s way too easy to get groceries I didn’t want. For example, if I order 60 items the default setting is for the buyer to pick something else that is similar. You’d think the buyer would make better decisions in this realm like if I selected a 12 pack coke-a-cola they pick a 12 pack vanilla coke-a-cola which there is no way I will drink (disgusting)! Why no get two 6 packs of coke? Or ever a 2 liter? Now they are supposed to message you and double check if you are ok with the switch but it’s a flawed process. Sometimes the messages comes through, sometimes they don’t, sometimes they come through all at the same time as the check out message so I never get the option to approve or not. To be fair, I could program all my preferences in the app with those 60 items, but the bulk settings are not friendly and it’s time consuming. So I’m starting to get quite a stock of food that I wont eat because its a bunch of flavors I don’t like as some stranger made decisions for me that I didn’t have the opportuntiy to agree with. Waste of money and a big flaw. Seems like the app is designed more in the best interest of SMITHS and less in the interest of what works for me, the customer.

Developer Response ,

Hello! We apologize that you aren't receive acceptable substitutions on your delivery orders. Your delivery order is filled at one of our robotic Fulfillment Centers and not your local store and not by a personal shopper. If you have a specific order number that we can assist with, please call us at 800.576.4377 and reference 60679565. Thanks for shopping with us and have a wonderful day!

This app is way too complicated

I have never had so much trouble trying to order groceries online. Somehow when I went through the first time selecting items to buy for a pickup order, it created a list instead of actually putting the items in my cart to buy. After wasting several minutes searching the app to find the actual shopping cart, I had to go back and individually click on each item in my “list” and add it to the cart. Then I lost the cart again (why is there no obvious “here is the shopping cart” icon on the main page? And why did it default to making a list instead of putting stuff in a cart?) and had to search around to find it to check out. For some reason two of my items were in a shopping cart to ship items to my home, while the rest of the items were in a shopping cart to pick up from the store. I never saw when selecting items where I apparently chose one option or the other. I wanted to rip my hair out in frustration by the end of this experience. I have never had so much trouble just trying to buy groceries. Please make the actual purchase of groceries more straightforward and hide away all the other functions (like making lists) somewhere where people who don’t care about them won’t accidentally stumble upon them when trying to actually buy items.