- Mobile Pay is now accepted in store
- 3 ways to shop online: Pickup, Delivery, or Ship products directly to your home
- Leverage Start Your Cart to add to list or cart for 'Buy Again' and 'Recent Items'
- Add to list or cart for My Specials, Weekly Ad, and Savings Alerts
- Scan items in your pantry and add to list or cart
- Add order notes/select preferred substitutions
- Check-In via app with "On my way" or "I'm here"
- Purchase ExpressLane Membership
- Access digital receipts for in store and online purchases
- Same day delivery and pickup options
- View your VIC card and enroll in e-VIC for personalized savings
- View Savings to clip e-VIC digital coupons
- View Fuel Points
- Shopping lists improvements
- Link your VIC card for Together in Education (TIE) contributions
- Refill and transfer prescriptions to your pharmacy, schedule vaccine appointments
Thanks for shopping with us. In this update, we’ve fixed a few bugs and made some general improvements.
We value your feedback, so if you need help or have a suggestion, please contact our Customer Service Center at 1-800-432-6111.
Ratings and Reviews
I’ve been using the Harris Teeter for online shopping for several years now. This past week was the first time I’ve used the updated app & I’m really disappointed. It took me SO long to place my order because of trying figure out how to use it. I wasn’t able to see pictures of any of the items, just descriptions, which is not ideal. I wasn’t able to add items from the weekly ad to my cart as I used to do. Very time consuming to have to do a search for an item that is listed in the ad, then go back to the weekly ad to keep reviewing. Some of the items I buy regularly said “in-store only” and wouldn’t allow me to add them to my cart. The update no longer gives you the option to add a note for the shopper regarding the items. I did, however, like that you can see the status of your order now. I did not get a call or text that my order was ready, just had to check the status online. I don’t really mind that part, but I was not notified of any out of stock items prior to picking up my order & I didn’t get a receipt letting me know there were items out of stock either. I had to call the store after I got home to see if they missed one of my bags when loading my car or if there were a lot things out of stock… turns out they forgot to give me a bag & some items were out of stock. Better communication would be nice. I miss the old app.
Old app was more user friendly
The new Harris Teeter app is complicated and very busy both visually and information- wise. It is also really hard to read— the photos of the items are very small and the text identifying many items is cut off so I don’t even know what the minuscule pictures are supposed to be of (I did a search for ice creams and the pictures were too small to see the flavor and the text was cut off after the brand name and I’m not going to click on every icon just to see the flavor.
Also if I want to shop an order at my local store, I don’t want to see lots of items that are available through shipping only. I also don’t need to see items that aren’t in stock.
Simpler is often better and the old user experience was overall more efficient and easy to navigate and best of all the text and pictures were large enough to see. I paid for the the express lane pickup for years and the whole experience was seamless. Since the app update I’ve maybe ordered from Harris teeter maybe once or twice— i don’t like using the app.
Terrible new app!
The new app (released fall 2022) is a complete fail. The old app wasn’t perfect, but I was using it regularly for several years. With the new app, I tried shopping the specials, but they didn’t end up in my cart; I had to go back and search for them to get them in there. Then, after I placed the order, I got no text notifications (or phone calls) about when my order was being shopped, whether they made any substitutions, or whether my order was ready. Weirdly, I got an email, reminding me to pick up the order, and from there I could click to say I was on my way, but after that there was no notification that they knew I was on my way, so I still had to press the button at the call box when I got to the store. When the employee, who was very nice, brought me my order, he said, did you know we made substitutions? So they had made substitutions, the app just failed to tell me (also, I assume from his question that other people are having the same problem). Then I did receive a text link to my receipt (so it’s not like they don’t have my phone number). In addition: the VIC specials on the app were different than what I saw in the store. There’s no information about when a sale expires, like there was in there old app. You can’t ask for less that a pound of deli cold cuts or give special instructions. I’ll be switching to Wegmans.
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- The Kroger Co.
- 251.4 MB
- Requires iOS 14.0 or later.
- Requires iPadOS 14.0 or later.
- iPod touch
- Requires iOS 14.0 or later.
- Age Rating
- This app may use your location even when it isn’t open, which can decrease battery life.
- © 2023 The Kroger Co.
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