Harris Teeter ٤+

In May of 2022, I was sorely disappointed when changes to the HT app made it substantially more difficult to shop. I stopped using the app altogether and, if I’m honest, I started shopping primarily at other grocery stores because it was an easier experience with comparable products. On a whim a few weeks ago, I looked into placing an order with the HT app. Much to my surprise (and delight) I found that the app had been fixed and returned to its previous usefulness! I’ve shopped with it now several weeks in a row and haven’t been disappointed yet! The ease of clipping coupons, shopping the ad, building a cart for Express Lane pickup, and checking out can’t be beat. I also really enjoy the added savings incentives to buy ahead online. In this economy, I’ll take the savings wherever I can! Thank you Harris Teeter for fixing the app and once again providing an excellent customer experience! (Just please don’t try to change the app again!)

I’ve been using the Harris Teeter for online shopping for several years now. This past week was the first time I’ve used the updated app & I’m really disappointed. It took me SO long to place my order because of trying figure out how to use it. I wasn’t able to see pictures of any of the items, just descriptions, which is not ideal. I wasn’t able to add items from the weekly ad to my cart as I used to do. Very time consuming to have to do a search for an item that is listed in the ad, then go back to the weekly ad to keep reviewing. Some of the items I buy regularly said “in-store only” and wouldn’t allow me to add them to my cart. The update no longer gives you the option to add a note for the shopper regarding the items. I did, however, like that you can see the status of your order now. I did not get a call or text that my order was ready, just had to check the status online. I don’t really mind that part, but I was not notified of any out of stock items prior to picking up my order & I didn’t get a receipt letting me know there were items out of stock either. I had to call the store after I got home to see if they missed one of my bags when loading my car or if there were a lot things out of stock… turns out they forgot to give me a bag & some items were out of stock. Better communication would be nice. I miss the old app.

Today, I opened the app, and a pop-up appeared stating that my version wasn't supported. I updated to the new version, and I seriously can't tell the difference. It's still a wonky app. It still doesn't save the way you shop. Every time I open the app, I have to choose the way I shop. I still can't put in the amount of deli meat I need. I type the amount into the special instruction box, but that is useless because the shoppers never read the special instructions. I use my recipe app before shopping to plan what I will make. After searching for the item you need on the HT app, you can't leave the HT app because if you do go, the app will spring back to the HT home page, forcing you to search for your item again. With the monopoly that Kroger has on the grocery store market, you would think they could afford to hire people to put out a better app.

Old review: The app is wonky at times. It freezes up for no reason. To get it to work again, I have to close the app and reopen it, resulting in a longer time trying to shop. Also, I have found the app does not always have all the items that the physical store does, causing me to shop at other stores to finish my pickup grocery shopping. The app, when working, does what it needs to do, but it's not as intuitive as other grocery apps I use. I wish it were I could shop at Harris Teeter more.