Fry's 12+

at more than one location i got a call or an e-mail to say that i would maybe consider coming in later at my convenience as a delay was forecasted; or, could there be a better item that could fulfill my earlier choice? in one substitution i originally requested Jif peanut butter and ended up with a 3x larger organic house brand peanut butter that cost less as Jif was out. of course Frys did not charge me for the sub peanut butter as a matter of principle. it was a surprise that was shocking. today a team member called three hours ahead of pickup window to request and inform if i would come later as i might have to wait due to unforeseen other guest in my same time window havin requests. i was relieved as i had made a commitment to deliver a donation to a clothing center and wanted to walk it which would take longer and make me force Frys to wait. so great they are about communication. the point is by walking the clothing it was cleaner than if i had taken street or enclosed transportation and i got exercise. very specific to today and to me but thats why i like frys. bc everyday frys seems to be the grocer that is not a struggle.

The app for pickup orders is difficult to use, and you can’t add discounts that are on your shoppers card to pickup orders. You also can’t use paper coupons at the time of order on the app. Additionally, you have to either select to allow substitutions or not and won’t THAT be a surprise because you don’t get notified of substitutions ahead of time, they just make them. That worries me because if I’ve selected substitutions are okay for Turkey sausage, if they’re out of stock does that mean I’ll suddenly receive and be charged for beef sausage? I’ve also found that if you don’t allow substitutions and they delete something from your order and it causes you to go below $35 then they charge you the pickup fee of $5, which is unfair and then you have to go through the customer service rigmarole. Other stores have these issues sorted out so there’s no reason that a huge chain like Kroger shouldn’t be able to handle this by now. There’s no excuse for this being new as it’s something that’s been in the works for two years. It’s not that difficult to notify customers of substitutions and issues so that we can cancel our order if needed. I really don’t want to end up with a bunch of groceries I don’t really want and I’m not able to go into a grocery store right now because I’m not able to walk. I’m at their mercy and they’re not doing a very good job.

I am thankful that there are apps to arrange grocery/food delivery as I’m unable to shop or prepare food myself due to ongoing medical issues. Frys has mostly been lovely. Ive seen some snarky comments from delivery people from different companies re customers who are just too lazy to shop or cook for themselves. If only. So I’ve discovered that if my local store has in stock certain items I need, I have to shop the Frys app for delivery instead of Instacart if I want to be sure to get those items.. This has happened to me with several stores, there’s no way to ask that an Instacart shopper please go to a specific location. I’m not sure why as I thought it was Instacart doing the shopping for Frys even though I’m using the Frys website. As I pd to get free delivery through Instacart, it’s irritating to have to shop again and pay a $9.99 delivery fee and another tip when the Instacart app shopper could have gone to a store 5 minutes from my house that had what I needed in stock...not a store 30-40 minutes away depending on traffic. What I do like about the Instacart app and wish the Frys app would do is the ability to order +/- 1 lb of deli meat etc. Being limited to ordering 1lb of deli meat, I don’t eat that quickly and it spoils. Please ad this feature.