Healthway Medical

Name: Healthway Medical
Rating: 4.2 (10 reviews)
Author: Healthway Medical Group Pte Ltd

Healthway Medical Group

Only for iPhone

Free

10 Ratings
Ages

13+
Years
Category

Medical
Developer

Healthway Medical Group Pte Ltd
Language

EN
English
Size

171.7
MB

iPhone

Healthway Medical app is your one-stop solution for all your healthcare needs provided by fully licensed and qualified healthcare professionals from our clinics in Singapore - Healthway Medical, Silver Cross Medical, SBCC Baby & Child Clinic and PsycHealth • CHAT WITH OUR GP DOCTORS AND FAMILY PHYSICIANS ONLINE No more long queues or tiring trips to doctor when you would rather be resting in bed! The option of seeing an online GP is not only convenient, but safe and secure as well. Get your medication and prescription refills delivered to you within three hours. e-MC (Medical Certificate), e-Receipts, e-Referrals to our specialists are also available. • [NEW] Our Japanese-speaking GP doctors from Japan are available online on our telemedicine platform • CHAT WITH OUR CHILD SPECIALISTS (PAEDIATRICIANS) FROM SBCC BABY & CHILD CLINIC If your child is feeling unwell and all they want to do is stay at home and rest, going to the clinic is the last thing they’d want to do. Online consultation gives you easy access to Paediatricians without having to go down to a clinic. You don’t even have to leave your child’s side to buy medication, as it will be delivered directly to you. From simple to follow-ups for stable medical chronic conditions, our experienced and sub-specialised child specialists (paediatricians) provide quality care and medical advice for your little one(s). • CHAT WITH OUR PSYCHOLOGIST ONLINE Our psychologists are committed to providing timely support to you as you manage life’s challenges and ultimately, enhance your psychological well-being. Our psychologists are available online for those who need psychological, emotional and mental well-being consultation. • BOOK AN APPOINTMENT AT A CLINIC NEAR YOU FOR CONSULTATION, VACCINATION OR ROUTINE MEDICAL CHECK UP - General practitioner or family medicine physician - Japanese general practitioner or family medicine physician - Psychologist - Child specialist (paediatrician) • HOW TO USE OUR APP 1. Install the Healthway Medical App and register an account 2. Select "Video Consultation" and select which doctor your would like to speak to 3. Consult with your doctor. (If you have booked an appointment, you will receive a reminder 15 minutes ahead of time) 4. Make payment and your medication will be delivered to you

Ratings & Reviews

4.2

out of 5

10 Ratings

Super convenient!
04/06/2022

Bojo200002
Very easy to use, especially for virtual Covid test. Dinesh was very helpful!

Developer Response
Hi Bojo200002, thank you for your feedback. We are continuously working on adding more features to our app to make your experience better.
Super convenient!
04/06/2022

Bojo200002

Very easy to use, especially for virtual Covid test. Dinesh was very helpful!
Developer Response 04/08/2022
Hi Bojo200002, thank you for your feedback. We are continuously working on adding more features to our app to make your experience better.
Going in circles
05/05/2022

YZMSL
After downloading the app, I first completed my profile information and for security purposes did not want to save my credit card information but to ensure that payment process, the app/company charged $1 on my card. I proceeded to schedule an online appointment and was instructed to “complete/update my profile” again but once I clicked to update profile, the app informs me that my profile is up to date. After doing this several times, I contacted the company via email with captured screenshots of the problem and was informed that I needed to tick and save my credit card information. As advised, I went back into my profile and tried to save my credit card information, but “ticking” the save credit card information was not an option, and again the company charged my credit card. Again, I screen captured my experience and emailed them 2 week ago as of today and have not heard back from anyone. Here’s what I suggest: If the app requires anyone who signs up to save their credit card information in order for the app to work, you should have that written so that app users do not untick any boxes after entering credit card information. I am most disappointed with the company’s lack of customer service - my email has not been replied. In addition to that, I have no idea whether my credit card charges have been refunded.

Developer Response
Dear YZMSL, we apologise for the unpleasant experience and inconvenience caused for you. As we are not able to directly message you through this platform, can we trouble you to email us at care@healthwaymedical.com once again with your full name, contact number, email address, whether you're using android or iphone, and description of issue faced alongside a screenshot of this review so that we can investigate and get back to you on this soonest. Thank you.
Going in circles
05/05/2022

YZMSL

After downloading the app, I first completed my profile information and for security purposes did not want to save my credit card information but to ensure that payment process, the app/company charged $1 on my card. I proceeded to schedule an online appointment and was instructed to “complete/update my profile” again but once I clicked to update profile, the app informs me that my profile is up to date. After doing this several times, I contacted the company via email with captured screenshots of the problem and was informed that I needed to tick and save my credit card information. As advised, I went back into my profile and tried to save my credit card information, but “ticking” the save credit card information was not an option, and again the company charged my credit card. Again, I screen captured my experience and emailed them 2 week ago as of today and have not heard back from anyone. Here’s what I suggest: If the app requires anyone who signs up to save their credit card information in order for the app to work, you should have that written so that app users do not untick any boxes after entering credit card information. I am most disappointed with the company’s lack of customer service - my email has not been replied. In addition to that, I have no idea whether my credit card charges have been refunded.
Developer Response 05/09/2022
Dear YZMSL, we apologise for the unpleasant experience and inconvenience caused for you. As we are not able to directly message you through this platform, can we trouble you to email us at care@healthwaymedical.com once again with your full name, contact number, email address, whether you're using android or iphone, and description of issue faced alongside a screenshot of this review so that we can investigate and get back to you on this soonest. Thank you.
Poorly designed app
03/22/2022

Irritatedashell
App lets you make an appointment, but you can’t cancel it. Cancellation needs to be done via email. And oh, the email address listed in the app isn’t even clickable.Overall, a horrendously poor example of app design. You’re far better off finding an alternative provider - this one doesn’t work.

Developer Response
Dear Irritatedashell, we apologise for the unpleasant experience and inconvenience caused for you. As we are not able to directly message you through this platform, can you please email us at care@healthwaymedical.com with your full name, contact number, email address, whether you're using android or iphone, and description of issue faced so that we can investigate and get back to you on this. Thank you.
Poorly designed app
03/22/2022

Irritatedashell

App lets you make an appointment, but you can’t cancel it. Cancellation needs to be done via email. And oh, the email address listed in the app isn’t even clickable.Overall, a horrendously poor example of app design. You’re far better off finding an alternative provider - this one doesn’t work.
Developer Response 03/29/2022
Dear Irritatedashell, we apologise for the unpleasant experience and inconvenience caused for you. As we are not able to directly message you through this platform, can you please email us at care@healthwaymedical.com with your full name, contact number, email address, whether you're using android or iphone, and description of issue faced so that we can investigate and get back to you on this. Thank you.

- iOS 13+ support: The app now works on devices running iOS 13 and newer versions. - Choose medication delivery address before consultation. - Save and manage multiple delivery addresses. - Redesigned some screens for better navigation and user experience. - SingPass users can edit their profile name. - Improved name validation (now accepts commas and backslashes). - Fixed user interaction issues on some devices and other bug fixes

Version 1.1.60

Jan 29

Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Location
- Contact Info

Privacy practices may vary, for example, based on the features you use or your age. Learn More

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