Helbiz - Micromobility Hub

Name: Helbiz - Micromobility Hub
Rating: 4.8 (13469 reviews)
Author: Micromobility.com, Inc.

Shared Mobility Platform

Only for iPhone

Free

13K Ratings
Ages

4+
Years
Category

Travel
Developer

Micromobility.com, Inc.
Language

EN
+ 9 More
Size

126.8
MB

iPhone

Welcome to Helbiz - the ultimate urban mobility solution at your fingertips! Embrace the freedom of seamless travel across the city with our range of electric vehicles. With a single login, you unlock a world of convenient, eco-friendly pay-as-you-go transportation. Diverse Fleet, Instant Access Instantly rent fleets of electric vehicles with a tap, from e-scooters, e-bikes and e-mopeds from Helbiz, Skip Wheels and Mimoto Whether it’s a quick commute, a leisurely ride, or a fun trip across town, our vehicles are ready whenever you are just scan the code of a vehicle in the app and you will be riding in a few seconds. Why Choose Helbiz? - Convenience: Instant access to a variety of e-vehicles - Eco-friendly: Reduce your carbon footprint with our electric fleet. - Flexibility: Pay-as-you-go, ride-subscriptions or enjoy unlimited rides with HelbizPlus ∞. - Seamless Experience: One account, multiple services. - Accessible: Available in numerous cities globally. Join the Helbiz Community Download Helbiz now and step into a world where urban mobility is not just about getting from A to B, but about enjoying every moment of the journey. For more information, visit our website at www.helbiz.com. Experience freedom, convenience, and fun - all in the palm of your hand with Helbiz.

Ratings & Reviews

4.8

out of 5

13K Ratings

Used to be great
02/08/2021

GSM2003
I use e scooters almost everyday as my go to mode of transport around the town and have used Helbiz a few months back then it disappeared and I saw it all around the place today again in Arlington VA.I am so disappointed!! This used to be my go to scooter. The county I live in has a speed limit of 15mph allowed for e scooters. The other e scooters allowed in my area are Link, Bird and lime. I stopped using lime almost a year ago cause to limited their speed to 10mph!! They were the only ones and not like they made rent cheaper since it’s time based. Bird had reduced acceleration so that was bad as well. Helbiz was fast and quick acceleration!Today this scooter was limited 9 mph!! Why?? I almost bought the monthly subscription for unlimited rides and now I feel glad I didn’t.I had to write this review cause I was excited to see it again and then quickly very disappointed!!Update after response from developer:Just to let you know incase there is a confusion, I don’t live in DC. I live in Arlington, Virginia where the county has allowed 15mph for e scooters. Scooter companies like Bird and Link operate in the area as well and they have their speed locked at 15 mph as per county rules

Developer Response
Hello there! We are really sorry to hear that you are not as satisfied with our service as you used to be. However, it is required by the law that all our scooters in DC have a maximum speed of 10mph and users are not allowed to go faster than that. Thank you for your feedback and for understanding! Best, Helbiz Team
Used to be great
02/08/2021

GSM2003

I use e scooters almost everyday as my go to mode of transport around the town and have used Helbiz a few months back then it disappeared and I saw it all around the place today again in Arlington VA.I am so disappointed!! This used to be my go to scooter. The county I live in has a speed limit of 15mph allowed for e scooters. The other e scooters allowed in my area are Link, Bird and lime. I stopped using lime almost a year ago cause to limited their speed to 10mph!! They were the only ones and not like they made rent cheaper since it’s time based. Bird had reduced acceleration so that was bad as well. Helbiz was fast and quick acceleration!Today this scooter was limited 9 mph!! Why?? I almost bought the monthly subscription for unlimited rides and now I feel glad I didn’t.I had to write this review cause I was excited to see it again and then quickly very disappointed!!Update after response from developer:Just to let you know incase there is a confusion, I don’t live in DC. I live in Arlington, Virginia where the county has allowed 15mph for e scooters. Scooter companies like Bird and Link operate in the area as well and they have their speed locked at 15 mph as per county rules
Developer Response 02/08/2021
Hello there! We are really sorry to hear that you are not as satisfied with our service as you used to be. However, it is required by the law that all our scooters in DC have a maximum speed of 10mph and users are not allowed to go faster than that. Thank you for your feedback and for understanding! Best, Helbiz Team
Scam!
11/23/2021

char.m.
DO NOT USE THIS COMPANY! My boyfriend and I paid the requisite $10 flat rates for use of these scooters around DC ($10 is the lowest you can go—they do not allow you to pay per minute at the outset) and after riding them for ten or fifteen minutes parked them, locked them up, paused the ride, and went through the process of taking a picture of the park job and receiving auditory confirmation that we had done it correctly. We found later when we came back to them that the meter had kept running, and the company was now charging us an additional $35 for the time we had not been using the scooters, despite the fact that they had been paused. Evidently, the pause button does nothing. If I wanted to stop the bike from moving but leave the meter running and retain use of it I would simply take my finger off the accelerator. It’s upsetting that the pause button is essentially useless and meant as a mere blind, but also that the company continues to take money above the paid for amount without any sort of notification that that the original money has run out, and more will be needed to be added. Utterly lacking in morals. Give your business to another company.
Scam!
11/23/2021

char.m.

DO NOT USE THIS COMPANY! My boyfriend and I paid the requisite $10 flat rates for use of these scooters around DC ($10 is the lowest you can go—they do not allow you to pay per minute at the outset) and after riding them for ten or fifteen minutes parked them, locked them up, paused the ride, and went through the process of taking a picture of the park job and receiving auditory confirmation that we had done it correctly. We found later when we came back to them that the meter had kept running, and the company was now charging us an additional $35 for the time we had not been using the scooters, despite the fact that they had been paused. Evidently, the pause button does nothing. If I wanted to stop the bike from moving but leave the meter running and retain use of it I would simply take my finger off the accelerator. It’s upsetting that the pause button is essentially useless and meant as a mere blind, but also that the company continues to take money above the paid for amount without any sort of notification that that the original money has run out, and more will be needed to be added. Utterly lacking in morals. Give your business to another company.
Buggy App + Subpar Support
09/23/2022

Angie Smoothie
Their app is buggy and spits out errors. This caused my last ride to record 123 minutes of use and their support told me they couldn’t find evidence of an uploaded photo to confirm my drop-off. What was supposed to be a 10 minute ride for about $6 ended up charged at $55+. Customer Support refused to grant me a refund and condescendingly sent me instructions on how to properly drop off their vehicles instead. Thanks guys, a month and change after using your vehicles and you think I don’t know how this works? 🙄 Anyway, they lost a loyal customer, as I rode these things around my town darn near daily since I don’t have an actual car right now. Companies that value customers know that these types of behaviors could bring more loss than gain in the long run and they work to make sure their customers feel taken care of. Especially if there’s record of loyalty. Reader: You can keep using their vehicles, but if something happens one day where you’d like a refund, please know that they don’t care about you as a customer and you’ll likely receive a condescending, non-helpful response from their “support team” instead.
Buggy App + Subpar Support
09/23/2022

Angie Smoothie

Their app is buggy and spits out errors. This caused my last ride to record 123 minutes of use and their support told me they couldn’t find evidence of an uploaded photo to confirm my drop-off. What was supposed to be a 10 minute ride for about $6 ended up charged at $55+. Customer Support refused to grant me a refund and condescendingly sent me instructions on how to properly drop off their vehicles instead. Thanks guys, a month and change after using your vehicles and you think I don’t know how this works? 🙄 Anyway, they lost a loyal customer, as I rode these things around my town darn near daily since I don’t have an actual car right now. Companies that value customers know that these types of behaviors could bring more loss than gain in the long run and they work to make sure their customers feel taken care of. Especially if there’s record of loyalty. Reader: You can keep using their vehicles, but if something happens one day where you’d like a refund, please know that they don’t care about you as a customer and you’ll likely receive a condescending, non-helpful response from their “support team” instead.
Used to be great, now they’re terrible
10/15/2021

BasedLyfe247
I’ve used this scooter service for over two years in DC. It used to be great under Skip until Helbiz acquired them. Now it’s absolutely terrible. I’ve been on their monthly subscription plan for a while and now only 20% of the scooters I unlock actually work. Most are completely broken but they still list them as available on their app. On top of that, there have been several instances where I lock a scooter (one that, a majority of the time, doesn’t even work) and I get confirmation from the app and via email that the closing of the ride was successful. But then 1.5 hours later I’m charged a small fortune because the app suddenly claims I never locked it. Customer support is a joke so of course none of these issues are never resolved. It’s a real bummer because this used to be the best scooter service in DC but now I’m dropping it. Not a surprise when you do some research and realize Helbiz is a sketchy firm that’s been sued by the DoJ for running a crypto pump and dump scam, among other things.
Used to be great, now they’re terrible
10/15/2021

BasedLyfe247

I’ve used this scooter service for over two years in DC. It used to be great under Skip until Helbiz acquired them. Now it’s absolutely terrible. I’ve been on their monthly subscription plan for a while and now only 20% of the scooters I unlock actually work. Most are completely broken but they still list them as available on their app. On top of that, there have been several instances where I lock a scooter (one that, a majority of the time, doesn’t even work) and I get confirmation from the app and via email that the closing of the ride was successful. But then 1.5 hours later I’m charged a small fortune because the app suddenly claims I never locked it. Customer support is a joke so of course none of these issues are never resolved. It’s a real bummer because this used to be the best scooter service in DC but now I’m dropping it. Not a surprise when you do some research and realize Helbiz is a sketchy firm that’s been sued by the DoJ for running a crypto pump and dump scam, among other things.

We frequently update the app to add new features, improve the user experience and make it more fluid and reliable. The latest enhancements in this update include: - Bug fixes and UI improvements

Version 4.1.2

03/12/2024

Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Location
- Contact Info
- Identifiers
- Usage Data
- Diagnostics