Helcim: Point of Sale 4+

App is unusable on a mobile device

I often use my phone or iPad to do invoices. Last year it was manageable. Now every time I need to do anything I need a desktop computer otherwise I’m dead in the water. This is worst app I’ve ever used for anything. I can’t even leave invoices with my customers before I leave their houses anymore. I have to wait tell I get back to my computer to do it. Also whenever I upload photos to invoices from the camera app the Helcim app crashes.

Other than that the service has been “okay” for my needs.

THE GRAVEYARD

“My experience with Helcim has been extremely disappointing. Despite their claims to help grow businesses, my interaction with them has only served to cripple my operations. Their customer service is abysmal, as evidenced by a three-hour wait time for a response to a pressing issue. Even after requesting a return phone call, I received no such courtesy.

To make matters worse, Helcim failed to process a significant $24,000 transaction and did not inform me directly. Instead, I received an email notification, which is wholly inadequate for someone processing substantial transactions. As a high-volume merchant, I expect more proactive and efficient communication, especially considering I had explicitly informed them of the nature and volume of my business from the outset.

Their mishandling of the transaction has now necessitated an additional five-day delay in reversing the payment to the customer's account, causing significant inconvenience and potential damage to my business relationships. It's fortunate that the customer in question is known to me; otherwise, the repercussions could have been far more severe

In conclusion, my experience with Helcim has been nothing short of detrimental to my business. Their incompetence and lack of consideration for high-value transactions are inexcusable. I strongly advise others to exercise caution when considering Helcim's services, as their ineptitude could have serious repercussions for your business

Dishonest, Unresponsive, Tech Issues

I read an article talking about a few different Payment Processors as I had previously used Square/Stripe which I felt the fees were high on. There were a few other options but this was supposedly the best as it had low processing fees (1% or lower) as well as professional tools for invoicing. They lied about their take home % on the front page and deep in the info website you can see it’s actually 2.9% similar to Square/Stripe. They take forever to get a hold of (except their sales team, SHOCKER!) and once you FINALLY get a hold of someone, you’ll be hung up on and pushed off on other employees. Lastly, they have major issues w/ crashes on the dashboard, as well as their call center. I DIDN’T TRUST THE REVIEWS, you should.

Developer Response ,

Hi there,

Thank you for your feedback, and we apologize for any difficulties experienced.

To clarify for you, our pricing page shows the average cost per transaction. Due to the interchange plus model we follow, there can be variation in the processing fees charged based on the card type, brand, and method of processing (in person versus online/keyed.) To see more details on the specific interchange rates charged by each card, you can click through to view more details on our pricing page. We display the average rates based on the typical distribution of card brands and types that consumers use across the various industries in order to give the most transparent pricing model possible to merchants. We do apologize if this was not explained, however.

In regards to your concerns about wait times, we aim to ensure we are able to answer calls within a few minutes, however due to fluctuating call volumes we may not be able to speak with you immediately. We do have the option to leave a voicemail in these cases for our team to reach out; you can also reach out to us via email and we'll get back to you as soon as possible.

Please accept our apology for the wait times you had experienced, providing excellent customer service is very important to us and we take your feedback seriously.

- the Helcim Team