Clover Go - Dashboard & POS 4+

In order to do an exchange, I have to scroll through thousands of products to find what I want to exchange rather than type in the new item and on top of that, it will only allow the exchange if they are both in the same catagory. That is insane. It would take me hours to find the new item to exchange with. Also, customer service is garbage, I’d rather talk to a rock that knows what it’s doing. Train your employees, they only know how to read a script and give false information. Gave it two stars because the hardware and software is amazing for most part.

I’ve had it with this system. And now you updated an app to have no function?! Everyone complains and you say there is another update coming soon? Who would ever updated an app to have no functionality? Why wouldn’t you wait until it was complete if that was ever your plan. I’m sure you guys realize everyone hates it and now you are scrambling around to fix it. You guys have no idea how stores work. This is system is horrible. If you own a convenient store with more than 1 employees then this system isn’t for you unless you want a lot of work. You have to download another app to separate sales for each employee. If you do a return, the system doesn’t put it back into your inventory. OH and if you don’t hit done within 30 seconds to 5 minutes your card transaction will become VOID! Please check your sales because once they told me this I went back and found voided sales because of this. Customer support is horrible. It consistently goes offline. You can’t see what it out of stock, you have to downloaded your inventory to the computer and good luck getting it organized because if you have it in a category you still have to put labels on it to see it on excel in its category. Save your money and time.

This app was updated with crazy changes…i.e. smaller area for clients to sign …. this has confused my clients so many times because they’re always wondering how they can fit their signature into that little space, and I have to keep telling them don’t worry about it. It doesn’t really matter, but I shouldn’t have to have this conversation with these clients when it used to be just fine and then it was changed for some unknown reason. The other thing that I really really can’t stand about this app is that if a client hits a button on the bottom of my app as they’re holding my phone to sign it or to give a tip or whatever they can accidentally hit the wrong function that will open up all my information for my client and I don’t really want my client to see what my business is doing!!! I think that’s a personal thing that should have a lock on it or some kind of a guard where the client can’t just accidentally hit a button to open that up. I just don’t think this app is very user-friendly or client friendly with these two changes. Please change it back! I really really hate these changes.