NEXT Insurance 4+

Overall good idea, but…

1. There is no phone customer support phone number anywhere on the app, or the website. I had to Google for their customer service number and found it on a random website, that’s insane for a company that is valued at over $4 billion! I’ve designed an app before and this is a huge oversight(or maybe on purpose?)

2. When I called half the time the agents weren’t available so it just disconnects you automatically. I understand that they are probably using a third party, but this very bad for business.

3. Prices are pretty reasonable, issuing a policy should not be the only thing in the comp structure, it’s 3x cheaper to keep an existing customer. Customer service should be #1

Developer Response ,

Hi Max,

Thank you for taking the time to leave us a review. Your comment concerns us as we are dedicated to our promise of providing phenomenal service. As a digital-first insurance company, we allow the customer to have full advantage and access to their account as our agents do! While we understand our chat and email features may not be for everyone, we also have agents available via phone at 855-222-5919. Our hours of operation are Monday - Friday, 8AM - 5PM CST. We apologize for any confusion there may have been. We appreciate the feedback and will take this into consideration when reevaluating our procedures! For any further comments, questions, or concerns, please do not hesitate to reach out! We are more than willing to help in any way we can!

Sincerely,
The NEXT Team

I love this app and customer service is amazing!

Affordable commercial auto and general liability insurance with the simplicity of doing everything online. I love being able to get an immediate certificate of insurance to send to my customers via email and add them as a certificate holder with ease! Wish I could give this company ten stars! My Commercial Auto and General Liability is the same price as a standard auto policy!

Trash insurance

Was good for a year then out of no where they increased my rate over 3xs no accidents. Wasn’t even working half the year. If I could give no stars I would. Ran me out of business since I wasn’t working at the time. I’m a father of 3 and a husband. This hit us hard as they’ve been charging my account the last few months without me knowing, today I look in there and there’s no money for food or mortgage. So I will do what I have to to make it. Thanks for no thinking next u pressed me till I broke. Didn’t approve that much money being sent to you. You just took it. That’s robbery and jailable where I’m from. Idk how ur getting away with this.

Developer Response ,

Hi iiiiiiiuuii,

Thank you for taking the time to leave us a review. Your comment concerns us and we would like to make it right if we have failed on our promise to provide phenomenal service. Unfortunately, we cannot locate your account based on your display name. We ask that you please email us at support@nextinsurance.com so we may look into this matter further. Our hours of operation are Monday - Friday, 8AM - 5PM CST. We look forward to hearing from you.

Sincerely,
The NEXT Team